Absolutely the worst experience I’ve ever had with a medical office. The front desk staff are consistently rude, dismissive, and completely unhelpful. I’m a patient preparing for a major, life-altering surgery — and instead of receiving compassion or support, I’ve been met with attitude and misinformation at every turn. Months ago, I asked for a second opinion because I have serious concerns about my upcoming surgery. I’ve called multiple times, followed every instruction they gave, and even contacted my healthcare provider as directed. Only recently did I find out that all this time, they hadn’t even submitted the authorization requests like they claimed they were doing. When they finally did send one, it was to a doctor within the same network as my current surgeon — which defeats the entire purpose of a second opinion. My provider confirmed this and told me to have the office resubmit it to Cedars with notes indicating it’s urgent. After calling again today, I was told (once more) that they “can’t help me,” and the only thing they can do is put in a callback request. So after months and months of being told they were “handling it,” I’ve been left with nothing but delays, frustration, and zero accountability — all while facing a surgery that could permanently affect my body and life. I genuinely fear for my health and well-being because it feels like no one here, including my orthopedic team, cares enough to help or even follow through. And if it’s not this issue, there’s always another one — usually involving my medications. This office has shown a shocking lack of professionalism, communication, and compassion toward patients in serious medical situations.
