Verdi Eye Specialists

Staff is friendly however I showed up early to my appointment, waited 30 minutes before I was taken back initially to get checked it. Then was made to wait again where it took an additional 45 minutes of waiting before I even saw a Dr. The gentleman was nice enough, talked to me for about 3 minutes and then tells me that they have to get approval from my insurance company first before proceeding and that I’ll have to come back for a second visit. Could’ve easily gotten with them while I was waiting that entire time. Will not be going back here.

ZERO STARS!!! I have just LEFT the Granby st location —- furious!! As a potential New Patient, I was entering the front door with my leashed & vested service dog to be accosted by a staff member standing to the side of the front office. She didn’t even give the receptionist an opportunity to greet me & inquire about the dog! Before getting half way through the door, this lady very rudely stepped over to the front desk & says: Ma’m, your service dog must be wearing a vest! I was shocked. I hesitated, looked at my dog to be sure I wasn’t completely crazy & looked up at her in amazement. “Can you not see he’s wearing a vest?” This lady replied: I don’t know, he’s little, I can’t see!” I said “it’s dark blue with a black & red service tag; no need to worry, I will find another provider!”. She then sounds like she is really yelling: “That’s just fine, give me your name so we can… No need to finish, I was back out the door. Now - I don’t need my years of experience as a medical office manager & working in the medical office environment to know this is not only exceptionally rude but a complete infringement of my rights as a law abiding citizen! Especially a new, never having darkened your door potential patients! It’s very clear there are BIG issues in this office. How will patients ever believe the website statement of caring about your patients “beyond ophthalmology” when I’ve just been yelled at trying to enter the building? It’s very clear this employee has no empathy for potentially disabled patients, very little “dog knowledge”, and very likely needs to reconsider her position of “entitlement” within the office structure. Heaven help you all if she is the office manager. Maybe she needs glasses too!

I came here for a QTC referral from the VA and was blown away with the staff and service. They were so welcoming and helpful that I am considering making them my regular eye specialists. The office was clean and comfortable and the staff did an amazing job making sure people were getting in and getting taken care of. Absolutely recommend Verdi Eye Specialists!! Thank you guys again for the exceptional treatment!!

Add an appointment with Dr Franklin this morning, which I just walked out of the appointment was at 8:20... At 8:30 Dr Franklin was just cruising around talking to the girls up front and I could hear him laughing and I'm thinking well there's people back there what's the deal... 840 I'm still sitting there 845 same thing he's walking around talking to people There was another lady sitting there that said he should go back there and take care of people my appointments at 8:30 I said yeah well my appointment was at 8:20... So the girl comes out and calls the lady back that says her appointment was at 8:30 of course at this time it's 8:50.. I said excuse me my appointment was before her she said we don't take people according to when they come in we take them according to appointments I said well my appointment was 10 minutes before hers she said oh well I walked out I tried Verde eye Care two years ago same issue I am a partial agoraphobic I do not like to be out and in places where there's people.. I told them that when I made the appointment I was promised I would be seeing promptly and if there is any way they can be reported to Medicare I'm on it

I’ve been a patient at this eye clinic for five years, coming in every two years in line with my insurance coverage. I’ve been nearsighted since childhood, and each visit has shown a steady progression in my vision changes. I’ve also shared my limited family history, which includes a biological brother in Africa who is blind, so I take my eye health seriously. About six months ago, I had an appointment with Dr. Franklin after noticing a significant decline in my vision. When my test results appeared normal, he accused me of being dishonest about my symptoms. That accusation was not only unprofessional, it was deeply upsetting. Coming from an adoptive family of medical doctors, I understand the importance of honesty in healthcare and would never fabricate concerns. That visit destroyed my trust in him, and I decided I would not return. However, my neighbors spoke highly of Dr. Verdi, so I gave the clinic a second chance. I’m glad I did. At my most recent appointment, Dr. Verdi found that I have 20/20 vision with glasses. His professionalism, thoroughness, and respectful manner were outstanding. I’ve never had any issues with the staff here either, especially Cassandra, who handles glasses — she’s always been friendly, knowledgeable, and helpful. While I won’t be returning to Dr. Franklin, I do recommend Dr. Verdi and the staff. My advice to future patients: choose your provider here carefully, and you can have a great experience.