My optometrist recommended progressives, but my intention when I went to Village Optical was to get single vision because I was skeptical of progressives (and a little vain). Lorraine was the optician who helped me, I found her to be highly professional and competent, patiently answering my many questions and she spent the time to assess my lifestyle, individual vision needs, and my budget. Lorraine also explained the benefits of going into progressives sooner rather than later and reassured me that there is no difference in appearance. Lorraine's recommendations for additional features all made sense. I resist trends and I tend to be more conservative, but I found some trendier frames I really liked; her fashion input and knowledge of the quality differences of the frames I was considering gave me the confidence I needed to make decisions I felt good about. I am so grateful for her, because I LOVE my progressives AND my sassy new frames! I have quickly adjusted to the progressives and I love the added convenience of having my reading glasses built in: No more squinting or switching glasses necessary! And I love my new look! Good customer service seems to be a rarity these days, having a pleasant customer service experience really meant a lot to me. I intend on being a return customer for all my vision needs, and I have recommended her to my husband as well as other family members :)
