A week before my appointment I received an automated reminder which I confirmed. The day before I received a call with a request to change my appointment from 5:20 to 10:40. I said I could change the time, but could not be dilated because it would affect my ability to work. The woman said that was fine but I insisted she confirm with the doctor. She put me on hold and then confirmed it wouldn't be a problem. At the appointment the doctor told me I had to be dilated and if I couldn't I would have to come back and pay another co-pay to do so. I paid my co-pay and left and then received a call that I was mischarged and actually owed $90 for a contact lens fitting. I asked what the doctor did that was different than an eye glass exam and I was told nothing, but because I wear contacts, that's their policy. I told her I had never paid one before and had her look at her records. I only paid $25 the year before. Another woman from the office called me to say my trial of contact lens were in but I would have to book another appointment and pay for another office fee to give feedback on them. I had to see the doctor and could not just call into the receptionist to say if they were a good fit or not. She then told me that I still owed a separate $60 (no longer $90 for some reason) for the contact lens fitting. When I asked why she said that it was an industry standard practice to charge over and above for the elective use of contact lens. TL;DR disorganized, constant money grab, poor customer service
