Vision Pro Optical

I spent a lot of time working with the staff at Vision Pro Optical on Grand and have nothing but wonderful things to say. The staff and their doctor worked with me over the course of almost an entire year to make sure I was satisfied with my glasses. The staff never failed to follow-up and were so helpful when it came to insurance too. I really appreciate how dedicated they are to customer satisfaction. Thank you all!

The ladies working they were very nice. Only negative thing NOT many choices for what my state Insurance covered for frames…☹️☹️☹️ go figure right!! Hope I get these glasses quickly! 7-10 days I was told! We will see!! Or I hope to SEE🤓

Best service I have ever had in Duluth in getting a pair of eyeglasses. The glasses I chose ended up being too big. The lady helped me exchange them and was so nice and professional about it. All the people were kind and professional. A very nice experience and I definitely recommend coming here.

Oh my it is so bad that I asked for a district manager phone number, Fromm the Duluth MN Grand Ave store they told me there are none I called another sre in Supior Wisconsin. They she said that they are not allowed to give out that #. Took my info and# this has been a few weeks ago. Still no return call. Was my info even given to district manager? Please contact me. I am thinking about the BBB and contacting my insurance co, to fix problem. A one star is too much but you don’t offer less.

Would usually give the benefit of the doubt but this whole experience was horrible. Glasses came in, didn't end up loving them and ended up bringing back the next day to return. Was questioned a lot about why I was returning them, and then finally was told I would have to come back again the next day to return them because there was no manager available and she was not authorized to write me a check. I come back the next day, again felt like I was on trial about why I was returning them (you guys are keeping a 20% "restocking fee" which on $500+ glasses is not a small amount...) at that point, if a customer says they just aren't happy with them you probably don't need to keep questioning them. I am then told by the manager that I can expect a check in the mail in 4-5 weeks.... I expressed my frustration politely, as I paid in cash the day I was there and it seems like a very long turn around time for a refund. I call yesterday to get an update on where my refund is...it's been 7 weeks.. You would think someone who mailed in a $500+ pair of glasses would verify they were received and a refund check was being processed???)... but no, I get the run around basically to find out they never mailed me out a check and that they would mail one out I should get in 3-4 weeks... (again... what?? You already have my glasses...). I expressed frustration and am told they were talking to HR and would get back to me. Call again today...was told the manager would call the owner and get back to me. Get a call back the owner is signing the check and putting it in the mail today........... At this point, as an owner, I would be mortified and probably issue the customer a FULL refund as a sincere apology. I have a voicemail from Carla stating "We are very very sorry, this is our fault that this has happened."... yes it is, and most places would offer something for the mess they created.