I went to Visionworks for my yearly eye appointment and ended up having a very frustrating experience.
During my appointment, no one reviewed my prescription with me or explained the lens options. I specifically mentioned that I wanted progressive lenses, and since the price point we were given seemed affordable, I decided to purchase two pairs of glasses—one regular pair and one pair of sunglasses.
About a week to a week and a half later, the glasses came in, but they were made with the wrong prescription. They were single-vision lenses, not progressive lenses like I had requested. The woman who originally helped us never went over the prescription details or explained the difference between the options, which could have prevented this entire situation.
When we went back to pick them up, the gentleman working that evening was very helpful. It was the end of the day and he was closing, but he stayed to make sure we were taken care of and apologized for the mistake. I truly appreciated his effort.
However, the solution required another $140 out of pocket to correct the lenses. If I had known the true cost with insurance for progressive lenses, I never would have purchased two pairs in the first place. At this point, I’ve spent over $450 and still cannot see properly because I’ve have to now wait another 1–2 weeks for the corrected glasses.
This entire situation could have been avoided if someone had simply reviewed the prescription and lens options with me before placing the order. If there are prescriptions for both single-vision and progressive lenses, that absolutely should be discussed with the customer.
Unfortunately, because of the poor communication and the fact that we had to pay extra to fix someone else’s mistake, we will not be returning to this or any Visionworks location.
