Visionworks

I was greeted as soon as I walked through the door, and everyone in the lobby was very friendly. My exam went well—everything was explained clearly, and I felt comfortable asking any questions I had.I wasn’t sure what glasses I wanted, but the staff member helped me pick out the perfect pair. She was kind, patient, and never made me feel rushed.When it came to payments, after my insurance covered its portion, everything was broken down and explained clearly. Overall, I really enjoy having my appointments here and had a great experience!

The staff was very friendly. The wait time was perfect. And Doctor bedside manner was extremely caring. I felt she was very knowledgeable about my exam and she took the time to explain things to me in a caring way. I like when they actually make you feel that they care and not just a job.

Do NOT go to this place. This was by far the worst customer service experience I have ever had. First, we scheduled an appointment in advance. When we arrived, they told us they would not see us because the appointment was not in their system. We wasted our time for nothing and had to come back another day. When I finally had the eye exam, it was done very poorly. When I picked up my glasses, my vision was extremely blurry and I could barely see with them. Instead of helping, their response was that it was “normal” and that I just needed to keep wearing them. When we tried to return the glasses and asked to be released so we could go to another provider, they refused. They literally told us to our face that they were not going to do it. It is unbelievable how this place treats customers. They waste your time, take your money, and then refuse to take responsibility. Completely unprofessional and extremely frustrating. This has been my worst experience with an optical provider.

In my experience, the doctors were highly professional and provided me with a thorough explanation of my eye exam. Additionally, I appreciated the helpfulness of the receptionists and the user-friendly process of selecting my new glasses. Thank you for your assistance.

The eye Dr. Desai is the most thorough I’ve ever seen. She’s caring and never rushed. Parker was wonderful at helping with my prescription for glasses too!