I am not usually one to write reviews, but it has been a few days and this is still on my mind. I first off want to say what that there are some great staff at this location. I enjoyed the doctor he was nice and took his time during the apointment and it felt like he was focused on my care and not worried about what he has to next. The lady that helped me pick out my glasses was great, she was fun to talk with and had great customer service. The two guys that helped me get my new glasses adjusted here also great. The real reason I am writing this is because the ladies at the reseption counter mostly just the one was very rude. If it was once I might just brush it off as shes having a bad day, but both time I came in once for the appointment and then again to pick up my glasses she just made me feel like an unwewelcome nuisance. What really got me was when I went to pick up my glasses they were busy, I walked up to the counter and her tone was very unfrend when she asked me why I was there I told her I was there to pick up my glasses. She said so is everyone else its going to be a while, I said no problem take your time and she No is going to be a while go sit down. Now if im being honest did I enjoy the wait no, but I wasn't upset about that it was how she said it. As someone who works in cutomer service I know how important that person at the front is. They are the face of your complany, and a custumer first impresson can either make or break you. If someone is to come in and meet the rude lady at the counter and just walk out they will never know how great the people working behide her are. I hope this problem can be fixed because as of right now I don't feel comfortable returning to this location in the future. I will likely have to drive farther to go to another Visonworks.
