Visionworks

I am so pleased with my visit recently at Vision Works. The optician was just so pleasant he recommended the best contacts for my needs I even got to trial a bunch. I can tell he loves to do what he does he patient and explains everything thoroughly. I finished off my visit with Vanessa and she was so kind and had me out the door in a jiffy ensuring me that my order will arrive at home so there wasn’t a need to come back until next year. The place was tidy and i have absolutely no complaints.

When I first arrived the young baby who greeted me first after 15 minutes of being there and reduce herself and took my information and then I didn't hear from her for another roughly about half hour afterwards you representative name Vanessa R famous spoke to me and asked me if I was being taken care of and I told her there was another young lady who was taking care of me but I haven't seen her so I guess you disappeared so Vanessa took over it and within another half hour I had spoke to Vanessa and was on my way out the door so I wonder why I spent an hour and 10 minutes and your shop when everything I needed to have done was done with Vanessa in half hour keep it in mind that 1/2 hour after I initially arrived and was greeted by another young lady whose name I did not know and didn't see for the next half hour until Vanessa intervened I thank you for employees like Vanessa and think not only should she be thought of as doing her job well but maybe even considered for a possible wage increase position or necessity of the company you should have more people like her in your store thank you Vanessa

This was a great experience! The lab technician, Jeannie, was terrific! I had no problems with the virtual appointment with the doctor. The only thing I didn’t like was using the AI system to do the eye chart. The bot named Iris struggled to hear my answers and I had to keep redoing it. Other than that, the place is great.

I was recommended to come here by my mom, but I ended up waiting over an hour before I got seen because the person who had my chart went home before giving it to the doctor. I was patiently waiting until I realized people who walked in after me were getting seen first. After a long day of work, this really bothered me. Unfortunately I won’t be back. The employees were polite, no problem there. And they apologized. But I’m not risking another hour wait in the future.

Would give 0 stars if I could. I am beyond disgusted and extremely disappointed with the service at this location. An employee broke my frames—not once, but TWICE—and the situation was handled with a complete lack of professionalism or care. Instead of taking responsibility, the staff acted inconvenienced and rushed, as if they were more concerned about closing for the night than helping a customer whose glasses they had just damaged. After this, I received little to no assistance in selecting new frames, even after clearly explaining my specific needs. I spent over 30 minutes struggling on my own while staff ignored me—despite me being the only customer in the store. I was told my replacement order would be “expedited,” yet over a week later, I am still without proper glasses. In the meantime, they attempted to glue my broken frames back together crookedly, causing significant discomfort and pain. The repair didn’t even last—they broke again before I made it home. To make matters worse, employees spoke about me in front of me, making me feel like I was the problem—when they were responsible for breaking my glasses in the first place. Again, this is the second time someone at this location has broken my glasses. This experience was unprofessional, dismissive, and unacceptable from start to finish. I would absolutely not recommend this location to anyone.