I can't speak to the eyeglass sales side of visions works at the commons... However, I absolutely encourage all of your to avoid Dr. Jennifer Nguyen at all costs. Not only was she incredible condescending and flat-out rude to me at my appointment, her business practice's are atrocious. In no particular order;
1) She/her office scheduled me for a follow-up appointment on a day she wasn't even in the office. I showed up and was told by the nice staff on the sales side "The doctor isn't in today, you're the 2nd or 3rd person thats come in" - What an incredible waste of my time, had to leave work early, etc.
2) Charged me $90 for contact lens 'fitting', which took less than five minutes of her time. After sending me out with a 'trail pair' of contacts my prescription print out only contains a prescription for glasses - "no contact lenses prescribed" clearly written on my printout. She requires a follow-up 'exam' to finalize the contact lens fitting (I assume an additional office visit fee/co-pay). The follow-up was the appointment mentioned above that she scheduled on a day she isn't even at the location...
3) After numerous calls/VM's over the last 2-3 months (none of which have been returned), I finally call today to discover "Dr. Nguyen is not longer at this location. Please call this other doctor (located 30min away in Renton) for anything related to prescriptions, contacts, etc."
Personally I hope she is no longer at the Federal Way location because she was either fired or lost her license to practice optometry. This "Doctor" has no business interacting with the public or treating patients. I would give her Zero stars if google would allow!
