Visionworks

The lady that helped me at the front who was working at about 1:30 pm on July 1st was fantastic. I had trouble choosing between two pairs of glasses and she helped me make a decision I was happy with. All the staff was friendly and my doctor was great. The place was also clean and looked good. Thank you!

From making my appointment over the phone to visiting for the first time, my experience was excellent. The customer service provided was beyond excellent. The information received from the doctor was very detailed with care and love. Choosing my glasses was a breeze and checkout was fun and easy. I was provided with the information of what my insurance covered and what I would have to pay out of pocket. I will be recommending people to Visionworks.

Service here is never a let down. I've been a customer for awhile and if I had any issues these great people would have my back. I was recently hit with a baseball and it broke my glasses. So the lenses would fall out here and there. I went to go fix this issue, but it was more complex than I thought it was. However, Rosi and her diligence managed to fix it and I didn't have to spend 2 weeks basically blind. I am forever greatful and thankful for these people and especially Rosi for her effort.

Excellent service from start to finish. Thank you. We will ABSOLUTELY be regular patients. Every time we go to the visionworks in Springfield mall, we are ALWAYS treated extremely well. Everyone is so nice. They treat you with such kindness from the front office to the doctor. We drive over an hour to come to this specific location and will continue to do so. Thank you, Alicia Harrison Thompson

Every time I come here, it's always been a good experience. When I came in for my appointment for 11:20 last Saturday, Lillian assisted with me right away so there was basically no wait time at the front desk. We went through a series of eye exams which were done expediently, patiently and efficiently. The same could be said about Dr. Homa Niazi who was very expedient with her set of exams as well and was also both very pleasant, personable, easy to talk to and deal with, is patient, friendly and explained everything in detail. I've felt, at times, like I was talking to a long lost friend I haven't talked to in awhile. In fact, she seemed to be the best eye doctor (who has shown more concern, empathy and more positive vibes) I've so far encountered in my experience with eye doctors and there were many great ones too before. She additionally, went out of her way to have more retinal scans done to thoroughly take a closer look at the peripheral of both eyes. Both Rosie and Dr. Homa were really helpful in taking extra scans, and wanted to ensure nothing was missed in those initial ones. Dr. Homa managed to fix, above all things, my prescription which was very off from my previous one from another optometry place from last year. At that other place, I've also had a bad experience there where the staff weren't as upfront about prices and facts, regarding transition and progressive lenses for prescription glasses and, also in fact, gave me false and misleading information about them. The only upside was the friendly eye doctor. When I had questions about things after the appointment last year, the staff members were very slow to respond. It was different at this Springfield location, as other staff members were able to provide other helpful information and were likewise, engaging. Needless to say, I will try to come back in the future to this Visionworks location for my next eye appointment. It's hard because I, unfortunately, moved out of the area, completely, due to high costs of living, a few years ago (regretful experience). The area I am in now, does not have the high quality of service, and friendly atmosphere as in the Fairfax/Springfield area. If you decide to come to this Springfield mall location for Visionworks, you will not be disappointed as this has nothing but friendly, helpful staff to help out and assist, along with a varied selection of both contacts and glasses.