Visionworks

The staff were kind and welcoming. Everyone from Terese at the front desk to Dr. Seagull who made me feel comfortable during my eye test's and took the time to do a very thorough exam. Upon check-out, the additional staff member was friendly and shared all my options for purchasing contacts and glasses. Overall, the whole process went smoothly and efficiently. I most definitely will use that particular Vision Works location in Nashua, NH moving forward. They were outstanding.

Last year me and my wife were in need of new glasses. I ended up getting mine from this Visionworks and my wife from Target on Lowell. My glasses started looking Scratched and blurry and looking bad after probably 6 months. So, imagine now after a year how they look. Honestly They are awful. My wife glasses with the same age are still clean and Cristal clear, on top of that hers were $100 cheaper. But it could be because her insurance maybe covers more. I have been wearing glasses for many years and I know how to take a good care of glasses. So I went to vision works again looking for a reasonable explanation about the issue and why not maybe to get a good deal for new ones to compensate the problem. But basically I got a just, we are sorry. After a good deal they game me last year I paid $450.00 for this glasses with Insurance. they were about 6 or 7 hundred. I don’t think I should be paying that amount every year. I will definitely not go back to this place and of course i won’t recommend it to anybody. I guess next time I will try Target.

Staff at front desk friendly and very welcoming. Don, optician, was friendly and very professional. Large selection of glasses. Don took time to answer questions and provided suggestions along the way. Overall enjoyable experience. High recommend them for your eye care.

Visionworks has gone downhill and their employees don’t care. Apparently the 1 year warranty for scratches they used to provide no longer exists. The person I worked with never told me and declined the new warranty without informing me of this. They don’t care. All they can do is offer me a 25% discount on new lenses. The person I spoke to had a too bad, get over it attitude towards me. Absolutely terrible.

I ordered my pair of glasses there in June 2022. I am highly nearsighted and I used to order my glasses from Costco. Costco can even re-coat the anti-reflective film for my glasses several years after I got it. However, in June 2022 my husband decided to order his glasses from Visionworks Pheasant Lane Mall Nashua NH and I just followed him. This visionwork place charges awful prices but the glasses just didn’t fit on my face well so I had to go back twice to adjust it. The frame was an expensive one but it broken recently on the right bottom of the frame. Today I visited the shop and the technician answered their glasses were only covered for one year, while my glasses was ordered less than two years ago. I asked if they could just solder the frame back so that I can still use it for driving before I order a new pair, and the technician refused!!! The technician insisted that they only cover the frame for one year so he couldn’t do anything about it. Well, I will go back to Costco eyeglasses from now on and never use Visionworks again!!!