So I got prescription there and when I ordered the stuff was nice and so on. So I got it, and a month a later visited to do more adjustments so supervisor as It fits me right, she tried to to adjust it but she cracked the lens and I ve been right in front of her. there was a clear crack sound and she said try it I was like oops there is a crack and she is like You have warranty? I was like what type of warranty? You just cracked it, I felt like I was fooled right there the other Afro American woman she did adjusted as it fit well, and we ordered with my warranty another one. Then I believed that mb she really did not hear that crack. So after like 10 months I go to replace them again lenses were falling supervisor and another woman they helped to reorder no problem this time. So week later order was ready to pick up but I haven’t had time and another week I fond time to pick it up. I came that Afro Americanwoman was there she was chatting with another employee. I probably stand there like a minute before she said Hi how can I help you. I said to pic up order and provided name. She brings it and I ask to adjust it and I tried it was loose so asked Dr emote times and said here are the old once just could you do the same way? She is like , no I can’t do it more I need my supervisor for that I can’t do it now, and it was 6:45pm. I asked for both glasses to take with me until I’ll meet supervisor, cause one is loose and the other one is not reliable. She said noyou can’t, take only one. So I was disappointed like how you can’t do it? Walmart store manager said that they don’t control vision center, so I came back and said I’ll take old one for now but till come back to deal with it later, so went out for like 10 seconds and changed my mind thinking that old lenses fall a lot it’s better to get new ones now, so I told her that I changed my mind may I take the new one and give the old one. She is like noooo you cat take both you can’t take both, I reaped that again, and she is like Call security call security. So she hides in other room and security with police came to telling that they don’t want to see me here today want me to leave, asked why, they said they have right, I asked is it like for today or forever, police and management said only today so I said yes and left place. After few days I found time again to visit, vision store supervisor she was there with that Afro American woman, so I said to pic up and adjust she helped to adjust I was satisfied, meanwhile that woman she went to the security/couch I was on my way out I saw them and Walmart couch she said we want you to leave she had paper with, I was like what? Who are you. She side not even great she did not introduce who is she. So she struggled to talk to me and brought security guy who explained tha their store manager don’t want me here and referred that I was aggressive, not acceptable behavior. Which I was not, only I was disappointed with the service and I expressed it right away it doesn’t mean being aggressive! So he said only this store I’m banned from this store location forever. I got it and left . Then I opened 2 tickets Customer relations on the phone. 251204-009721, 251209-006233. They said they will folllow up with this cases and never did, I provided email and phone number and still nothing. This made feel like I was the one who had problems, when all the problem I had was with the service at vision center.
