I was extremely disappointed with my visit to the Walmart Vision Center. As soon as I entered, an associate(black female) blue scrubs, I wasn't able to get her name, rudely asked, "Can I help you with something?" I told her I was looking for Meta frames, and she just pointed and said, "They’re over there." After wandering, she finally came over, but when I asked about differences between the frames or how prescriptions might affect them, she just said, "These are the big ones, these are the small ones." I also realized I forgot my paper prescription and asked if I could provide a photo of my prescription. She told me they required the physical copy, but when I called 2 different Walmart stores, they said a photo would be fine. Overall, I felt unwelcome, dismissed, and received terrible customer service. Lastly, I asked her what time they closed which I had already check the website and it said 7pm. She told me they close as 6pm. The time was 530 and I come from near the Elmsley Walmart, so going back home and returning would not have been feasible. I eventually made it home and got the physical copy and contacted S Main in High Point. The staff at S Main stated all Walmart Vision centers close at 7pm and if i had only had a photo copy, they would have gladly accepted it. S Main street staff was very cordial and patient and took great care of me. This experience at Pyramid Village was very frustrating, and I hope management addresses both the attitude and the inconsistent information.
