Walmart Vision Center

Still waiting for glasses . Very unprofessional and have absolutely No accountability… we ordered last month.they told us they would be in in a week . every week we call after that day they say they have no control over when UPS delivers the classes. I asked at what point to we get a refund for something we paid for and haven’t received? They avoid the question and didn’t answer. I asked to speak with the manager and they put me on hold for to long and then said the manager was unavailable and would have to call me back!! Do not go here to get your glasses

Not the Same Service Anymore We’ve bought our glasses here off and on for years. But today, we’re done. It used to be that even if you didn’t buy from them, they would gladly clean or adjust your glasses while you shopped. They were friendly, helpful, and acted like they cared. Now? I called and was told, “No, Not unless you’re buying something from us.” That sentence says it all. No more kindness. No more service. Just a cold, transactional approach. I only asked to have my pupillary distance measured—a basic courtesy at most optical shops—and was met with resistance. We’ll be finding a smaller eye care shop that still values people and remembers what customer service is. We’re looking for professionals who find ways to say yes, not reasons to say no.

When I went in to get my glasses replaced, due to a lense being cracked, for no apparent reason, the staff was very to helpful and accommodating! When I returned to pick up my 365.00$ glasses, after receiving a text that they were available, the staff person was very unaccommodating! She was busy on her cell phone, which I think I interrupted. She got up and went and got my glasses, brought them out and handed them to me. She stated " here u go", I put them on and stated I felt they needed adjusted. She then took the glasses, heated up the ear pieces and bent them. She said, here, I tightened the ear pieces. Any other time I have gotten glasses , at Walmart or other providers, they have always been very vested in being sure the fit was good. My glasses are crooked to one side. It was very clear to me that I had interrupted her focus on her cell phone, and she needed to get back to that! I will return another day when someone else is working and have them fitted properly! Her hair was hanging over her name badge, she had long gray hair, and was somewhat of a large lady. My suggestion would be, same as where I work , NO cell phones while on the job! It really is effective if customer service is important! I hope she got back to her priority in a timely fashion!

Staff are knowledgeable and spend their time educating about glasses and their differences, and help find the best fit. Ashley was amazing and helped adjust my sunglasses. She was kind, knowledgeable, and you could tell she really cared! 10/10 would recommend. She was in no rush even though it was minutes to closing time. Truly appreciated!

Went in to see if I could get a nose piece repaired on my son's glasses and Ashley was very helpful. She fixed the glasses and adjusted them so they fit perfect. Afterwards she popped the lenses out of my glasses and was able to clean the frames for me. She was great.