Walmart Vision Center

My parents and I recently visited the Walmart Vision Center in Waukegan, and I cannot say enough good things about the experience. From start to finish, they were treated with kindness, patience, and genuine respect. A special thank you to Vicky and Adriana, who were absolutely wonderful. As bilingual Spanish speakers, they took the time to communicate clearly with my parents, answer all of their questions, and make them feel comfortable throughout the entire process. It meant so much to see my Spanish-speaking parents treated with such dignity and care—something that can unfortunately be difficult to find at times. The optometrist was equally outstanding. He was professional, thorough, friendly, and also spoke Spanish, which made the experience even better. It was great to see a team so committed to serving a diverse community and ensuring every patient feels understood and valued. My parents both received eye exams and ordered new glasses, and the entire process was smooth, efficient, and pleasant. We left feeling grateful for the exceptional customer service and level of care they received. If you’re looking for a vision center that truly cares about its patients, I highly recommend the Walmart Vision Center in Waukegan. Thank you, Vicky, Adriana, and the optometrist, for making such a positive difference for my parents!

Terrible staff especially that one with that faded dye, rude as ever. Made me get my prescription and had to look for glasses somewhere else I love Walmarts glasses but that service is terrible. The doctor was helpful, I almost had to pay for a whole other exam, due to that staff worker’s incompetence. You can tell don’t want to be there, sitting there talking about customers while other customers are waiting truly terribly service.

Love Dr Albert Liao , Very sweet and kind !!

The only reason the star is even selected is because it’s mandatory for the review. The absolute worst place to go to for your optical needs . You are asked to return when they know the wait is a ridiculous amount of time. So to be of more inconvenience you must return. No you don’t get your money back if your services are not completed . They were remodeling and I was not able to finish my services with them. Therefore they stole $150 of services that were not finished for my daughter. The Dr. took a week leave with no notice and I still couldn’t finish my services with this place… what a total nightmare. I suggest ANYPLACE is better then Walmart vision in Waukegan for your needs .

This is my first time purchasing glasses, id say it was smoothly, some of the workers dont really talk much, but they do understand their jobs as in leading you and explaining to you about what you need to fill out and when your turn will be, waited for about 30 min or less. The Dr. was so nice and funny , explained everything to me did a retina image (around 25 dollars) which I recommend but overall picked the glasses that I liked and did my order. The whole process took about and hour and a half.