Walnut Vision Care- Ponce City Market

This was my third experience at this Warby Parker location, and it’s always a pleasure! Taurus and Jason were very helpful in supporting me as I made a decision on a new pair of glasses. However, it was Ari who really brought the entire experience home. Her product knowledge, humor, professionalism, and patience (because I was definitely being indecisive!) made my experience THAT much better. I truly appreciated the time and attention she gave me. Another great experience at this location!

So I visited the Saturday before last for my eye exam and I purchased a new pair of eyeglasses. I returned on 4-18-2026 to pick them up. I setup a appointment for a eye exam online. When you arrive after you enter the door lock on the left side of the wall for appointment and there is a bench to sit down on. Great customer service here. They take care of you for a great experience. I got my new pair of eyeglasses with transition lenses and a eyeglasses cleaner bottle. Pull up and check them out definitely worth the trip not a disappointment.

Probably in the top 10% best customer service experiences of the last ten years as far as I’m concerned. I came in two or three times to browse glasses and once for a repair to a Burberry pair I’ve had for far too long. Every interaction with the team was kind, helpful, and exemplary! So I returned again a week ago for an eye exam and new glasses. My health insurance covered the exam and $200 toward the glasses which was great cause glasses are pricey in general. But you use them for a good ten years, or at least I do, so $550 a pair seems like a good investment to high quality glasses I use every day of my life. The team made it so easy to place my order and talked me through every single question. Warby Parker is the way to go for eyewear. Cheers!

I had an incredible fitting experience with Torez at Warby Parker. He adjusted two pairs of glasses for me, and the difference is night and day. I had waited far too long while wearing glasses that slid down my nose and never sat quite right. Torez clearly knows his craft, and he took the time to get both pairs fitting perfectly. I left with glasses that feel comfortable, secure, and completely optimized. Highly recommend working with him.

The store is clean and bright, there are so many more options than I anticipated. I was able to take my time and try on dozens of pairs before I made my decision. The staff was very helpful but also let me take my time. The doctor was very professional and was able to answer all of my questions.