Walnut Vision - Cary Court

So I walked into Warby Parker in Carytown, fully intending to prove my family wrong. "I don't need glasses," I insisted. I only agreed to an eye exam to settle the debate once and for all and to come out RIGHT. Well ...that didn't go as planned LOL I tried on a few frames just for fun before my exam. Everyone there was sooo nice, by the time I left I felt like we were all friends! If you go to this location, look for Nico. He was so considerate, we could tell he knew what he was talking about, and he really cared about my experience. He checked me in, explained everything he did throughout the retinal imaging (which was a new experience for me) and although he had other customers to help, he stayed close enough nearby -and kept paying attention- to continue helping me until I was finished with my visit. The eye exam was easy, thorough, and somehow even fun. The doctor was so kind and took the time to explain everything without making me feel rushed. I even learned my prescription was the smallest one possible and that I could absolutely keep using readers if I wanted. There wasn't a single hint of pressure to buy glasses, I can tell you that! But then I tried on a few more frames. My husband looked at me and said, "You look sexy … those are definitely model vibes” and suddenly, the woman who swore she didn't need glasses was buying a pair! Everyone was super friendly and helpful, however Nico was operating on a different level. He answered every question before I even realized I had one, gave honest opinions instead of sales pitches, and made the whole process feel effortless. The only struggle was trying to decide between so many tempting options! He gave thoughtful advice without ever trying to "sell" me anything, and somehow convinced someone who walked in saying, "I'm not getting glasses," to leave wondering which pair I should buy next. That's talent! Employees like him are the reason people come back. I can tell you, he's an incredible asset to Warby Parker. To top it all off, my glasses arrived in less than a week, and I was told I can stop in anytime for complimentary adjustments to make sure they fit perfectly. I still laugh when I realize I walked in convinced I wasn't getting glasses. Now I'm already daydreaming about a second pair!

I had a great experience from start to finish. The staff was professional, friendly, and respectful of my time—I was taken back promptly, and the entire visit ran smoothly. They were especially patient as I relearned how to put in contact lenses, which I really appreciated. The checkout process was easy, and they even handled my insurance claim for me. Their eyewear selection was excellent, and I found a pair I loved much faster than expected. Overall, it was a seamless, positive experience, and I would absolutely return and recommend them to others.

Wonderful experience today getting an eye exam and glasses. The eye doctor was professional and thorough and answered all my questions. The staff couldn’t have been nicer and everyone in the store greeted me with a smile. I got good advice picking out my glasses and was very happy with the selection of frames. The prices are very reasonable, and I got two pair of glasses for slightly more than I paid for one pair designer frames at another local eye care facility. I highly recommend WP, especially this location.

Great shop with chill staff - they follow your lead as the customer. If you need to be fast (as I did) then they will honor that, but if you need to take your time, ask questions, etc. then they will do that as well. I previously purchased with WB online and while most of those frames are fine, I preferred this experience of trying them on in the store and getting feedback from the staff.

It's being 5 weeks and I have no info from them, they where to order a pair of trial lenses and then call me to come for a fit appointment, its being 5 weeks and 3 phone calls to customer service who can not reach them either, the only way to contact them besides email is going to the store. I never experience anything like this, they are really bad on following up with customers needs, I guess once they make the money for the examination they are good, but I am left with mo final prescription and no trial lenses to finalize my prescription. I wasted my time amd money for nothing and still customer service said they will send them an email.