Warby Parker-Avenue East Cobb

I had a recent eye exam at Pearl Vision East Cobb, GA, but did not have time to shop for new frames. Returned to Pearl Vision this morning to purchase new frames and had my gentle dog with me. There was no objection from the store employees to me bringing my dog into the store. The lead person assigned me a sales rep from the group of people standing at the desk. The sales rep clearly said to me, "I do not do dogs". I asked the lead person if she could assign another sales rep. She said no. I felt very unwelcome, exited Pearl Vision and drove to the local Warby Parker store. Warby Parker had no objection to my dog entering the store. The sales rep was knowledgeable, kind and patient. Other store employes visited my dog. I bought my first pair of Warby Parker glasses. Very happy with the sales experience. Time will tell if my new glasses can stand up to normal use.

Service is always excellent from all associates. Great variety of frames for every look. I've been getting my glasses from Warby Parker for 10 yrs now.

I went to visit the East Cobb, Georgia store due to broken frames. I am in a pinch and headed out of town in a few days. Shanice was absolutely amazing walking me through my options. She was calm, knowledgeable, and overall just warm and approached everything with a bright smile. She guided me through the process in which I purchased new frames that will allow me to pop the old lens in and get me through my travels and set me up with my new prescription and glasses which will come in a couple weeks. I cannot speak highly enough about her and the CX that she provided. I really wish all customer experiences could be just like the one she provided. Kudo's to her an Warby Parker for finding great talent and excellent training on their products and services!

I just walked out of the store and the entire experience was great! Jordan was AMAZING and so was the rest of the team. It’s so hard going to pick out new glasses without a trusted friend with you. She was a lifesaver and gave honest feedback, listened to what I wanted and how I felt, and made the checkout process a breeze!

Jordan was so helpful for my first experience working with Warby Parker. I'd heard from others that the experience was positive, so I tried for myself. She was knowledgeable, patient and just easy to work with. I loved the frames we selected and hope the final product is just as perfect.