Misled.Scam. Virtual doctor.
I had a very disappointing experience with Warby Parker. I was already hesitant to try the company because, when I arrived for my appointment, the doctor was not actually present. However, I decided to give it a chance and try something different. In hindsight, I wish I had trusted my initial concerns.
The eye exam itself went fine, but I am sure this business is fully moving to remote soon (both doctor and tech were). I was provided with my prescription, paid and went on my way. However, when I later went to purchase glasses, I noticed that the binocular PD measurement listed for me appeared to be incorrect and significantly different from what I expected. I returned to the store several weeks later because I wanted clarification and simply wanted to understand what had been recorded.
Unfortunately, my experience with the two optometrists I spoke with was extremely frustrating. Rather than providing a clear explanation of the measurement or addressing why the numbers appeared incorrect, I was told that their license was “on the line” if they provided me with the measurement and I did not purchase lenses from Warby Parker.
That explanation did not make sense to me, and I was never given a satisfactory explanation for why I could not receive the measurement from my own eye exam. I have never experienced this kind of interaction when obtaining information from an eye exam before.
The biggest issue for me is that this experience has made me question whether I can trust Warby Parker's systems and the accuracy of the information being recorded. If a measurement is incorrect, I expect it to be addressed clearly and professionally—not to feel as though information is being withheld unless I make a purchase.
I went into this wanting to try something new, but unfortunately, I left feeling misled and very uncomfortable with the experience. Based on what happened, I would not feel comfortable trusting Warby Parker with my eye-care needs again.
