Warby Parker Capitol Hill

Great experience. Loved that they have styles with clip on sunglasses. The lady who helped me did her job very well. Black hair, dark frames. Didn't catch her name. She helped me decide by laying out the options based on my priorities. She sold me the Durand with Clip Ons and she made sure I would be happy with them. Edit: her name is Lei!

Impressed & Relieved Personally, I found the in-store experience seamlessly positive; whereas their online purchasing didn’t work for me. My friend and I both needed new prescription glasses; however, there’s close to a 40 yr difference in our ages. I needed Progressives; she did not. It was very helpful and facilitated our getting this process completed quickly … and it as enjoyably as I can imagine recognizing that I do NOT like clothes (or glasses) shopping. Millions of options makes me want to flee; however, the staff were fully present with us. They all knew the full product line, pulled out what we needed, offered other styles when we explained something that still WASN’T quite right for us … they cut our decision-making time to its minimum. We left the store excited that this task was behind us…and excited about receiving our new glasses in about two weeks Paid & left with printed receipt & emailed receipt. Love that we will have a full 30 days after receipt of glasses to return them - for any reason. I certainly do not want to; however. it is important. I’ve found with age I no longer can get away with almost any weight or style glasses…the skin on the bridge of my nose gets bruised very easily = becomes quite painful if not very light and a perfect fit. Not a single style, of the many WP styles of glasses I tried on, felt like they would be a proble m for me. Not as expected! Even so, having that 30 day grace period to return any glasses if they later prove uncomfortable…🙌🏼👌🏼 Lastly…I love the Warby Parker Mission! It parallels my own beliefs. We need so much more of such companies!

I’ve been a Warby Parker fan for several years and have visited multiple locations in Seattle and the Bay Area. Even though I have to find street parking, I consistently prefer this location because the staff are so helpful, experienced, and patient. I’ve also had the best results with frame adjustments here — they really take the time to get the fit just right. This week I came in looking for new computer glasses after realizing the pair I bought online a few months ago just wasn’t fitting the way I wanted. I’m so glad I decided to come in. Kya made the search feel effortless, even delightful. She listened carefully to what I was looking for and thoughtfully presented several options that truly suited my needs. I decided to pick up a pair of sunglasses too and am really excited about both pairs :) Before this, I’d only purchased frames online from Warby Parker, but this in-store experience was far more personalized and enjoyable. Kya was an exceptional consultant and a wonderful sounding board throughout the entire process.

This location strikes a rare balance between accessibility and ease: set just off the street with a generous footprint, it’s conveniently by light rail and even more so by bus which I found an underrated advantage since parking around here normally tests my patience. What distinguishes the experience (beyond the gorgeous windows and seeing the sun shine through them), is the staff. There’s an evident cohesion to how they operate, less a sales floor, more a well-coordinated and friendly team. Assistance feels collaborative rather than transactional, and the tone throughout is refreshingly unforced. At no point did the interaction slip into dreaded upselling; instead, there’s a quiet, concierge-like attentiveness that prioritizes fit and comfort over margin. In a retail category that often leans hard on pressure, this restraint stands out. An excellent experience, and an easy recommendation.

This place is great! I needed new glasses with my progressive prescription. The salesperson helped me find great frames and was very knowledgeable about the products, insurance, timing, etc. Shouts out to Isa! I’ll definitely go back and refer friends to this location.