Warby Parker Center 1

Warby Parker is a quality product, but what makes this store stand out is the customer service. I go often for adjustments (because I am rough on glasses). Chris just gladly helps me with a smile and a laugh. I really think they are amazing and always are concerned I overstayed my welcome because their customer service is so easy and helpful. Thanks.

My father and I went in to pick out new glasses and sunglasses for him. I also ended up finding a new pair of frames I wanted. 2 customers, 1 very helpful associate. We both got exactly what we were looking for, the associate was super friendly and helpful, and not pushy at all. Honestly we were in and out so quickly and with such ease it was the easiest eyeglass process either of us have ever had.

I visited the Warby Parker location in Tulsa, Oklahoma to have my Sonia frames adjusted. The associate mentioned the glasses needed to be rounded a bit because they were too straight for my face shape. Unfortunately, during the adjustment, the lenses were accidentally cracked in the corners. I contacted Warby Parker afterward, and they told me that since I was past the 6-month mark, I would need to purchase new lenses myself, even though the damage happened during their adjustment. They also said they would follow up with me by email, but I never received any response. I have been a customer since 2019 and have purchased 8 frames over the years. My glasses were in great condition before this visit, and these are my primary glasses, so I was really hoping for better support from a company I have been loyal to. Unfortunately, this experience has made me reconsider continuing to support Warby Parker.

Was the best experience I have ever had picking out glasses. They were patient and helpful and kindly honest. I am very happy with my experience and my new glasses. Warby Parker is very fortunate to have Medjyna! This young lady has customer service skills that are unmatched!! She has worked tirelessly to help me with my glasses. In doing this she first noticed that I had been charged twice for my glasses and credited me my refund immediately. She also noticed a "stretch mark"( I would have never noticed, most likely) on mu lenses. I am now waiting on a brand new pair. EVERYONE should try Warby Parker...you WILL NOT be sorry and you will thank me!!

The frame quality, selection & cost efficiency of Warby Parker is what I love the most! I miss the option to try on at home, but going into the store is also a great experience & the shipping to home is still free! Highly recommend this place.