Warby Parker - LA Cantera

Overall, my Customer experience while visiting the Warby Parker store in San Antonio today was very positive. I purchased a pair of Warby Parker glasses and was very satisfied with the level of support I received from the floor representative (Joe) who helped me. He was extremely helpful and polite and made the buying experience extremely positive..

Excellent experience at Warby Parker. The staff was welcoming, knowledgeable, and helped me find frames I love. The process was smooth from start to finish. Great quality glasses and great service!

Stephanie was absolutely wonderful today. She is knowledgeable and answered all of my questions. She gave me a variety of recommendations based off my prescription and style preferences. She was friendly and did not rush me. She made the glasses search and checkout process seamless. She genuinely made the visit memorable and positive.

Made an eye exam appointment the day before on a weekend with an availability on a Sunday. Entire experience from start to selecting my frames and lenses options was flawless and stress-free. Thanks to Corina for being a pro by answering and assisting with the selection process that took approximately two hours.

I had to change my review. 10 working days after I placed my order with Warby Parker, I called to check on my order and it has not even been started. Apparently the technician forgot to include PD measurements. No one called to let me know. When I spoke with the manager, all they could offer was expedited processing for roughly another 10 days. I did cancel my order for $1200 worth of glasses. Warby Parker do better. Warby Parker at La Cantera has excellent service! I was able to use my insurance and the people were over the top friendly. It was not even crowded! Great selection of glasses!