Warby Parker Palo Alto

Warby Parker is a great concept in prescription eye ware. They are vertically integrated, deeply care about their quality and offer great quality at reasonable prices. Their staff is well trained and knowledgeable. Service to fix little problems with eye ware such as adjustments, loose hardware etc. are fixed efficiently in store. I highly recommend them!!

I went in to exchange a recent online purchase and try on a few alternative pairs. The staff was really helpful and attentive. I didn't feel like they were helping multiple people at once. Although, they did ask if I preferred to have them stay close by or stand back and be available as needed, which I appreciated.

Ryan is an incredible advisor. He provides personalized attention and really focuses on each customer he is working with to make sure they get the best service. I am grateful I met Ryan and will keep going back thanks to his great customer service!

This location in Palo Alto has such a friendly staff. They’re knowledgeable and very helpful. Ryan helped me choose my reading glasses, he was patient and thorough. However my previous experience with there other staff were just as amazing too. Definitely would recommend to others.

Warby Parker’s frames are nice, and if you have a straightforward prescription, you might end up pleased with your glasses, but I had a very poor experience. This stemmed primarily from employee inexperience and/or lack of familiarity with their products. My first impressions were good, as I found a pair of frames I liked at the Palo Alto store and got a very reasonable price quote for the lenses I needed. I needed to return to the store to complete the order the next day, because I didn’t have my prescription with me. (I actually had to return twice because they were short-staffed on the first visit and anticipated a long wait, which I couldn’t do at that time, so I returned later in the day.) Unfortunately, at that second visit I was quoted a much higher price for the sunglasses. Apparently the original employee made an error in his estimate. I was not happy about the increase in price, but I took a deep breath and decided to move ahead anyway. I needed the sunglasses for a trip later in the month. A couple of days after placing the order, I got an email from Warby Parker letting me know that they were unable to make sunglasses for someone with my high prescription (I am very nearsighted). I called customer service to follow up, and they offered to send me the frames only without prescription lenses so that I could have my another optician supply them. They said it would take 2 weeks for me to receive the frames. I was surprised at the long delay given they didn’t need to make any lenses, but I was told again that the order would take 14 days. Because I didn’t have a back-up plan, I told them to go ahead and send the frames. Soon after, I realized I’d never get my finished sunglasses in time for my trip if I needed not only to wait for the frames, but also for my own optician to order the lenses, so I decided to look somewhere else. I ended up finding another frame (but more expensive) at my optician’s office and placed the order there. A day later, my Warby Parker frames arrived, just a few days after the initial order! Bottom line, I was given incorrect information at least 3 times from Warby Parker: (1) the wrong price for my glasses; (2) no knowledge that my high prescription could not be accommodated in the lenses I ordered; and (3) a wildly inaccurate estimate for how long it would take to get my frames. All of this meant wasted time on my part, including a final visit to return the frames that I could no longer use. Not a great experience, Warby Parker!