Warby Parker - Ponce City Market

Reina R and Erik R are fantastic! They were so patient and knowledgeable. I had a really good experience and walked out with new glasses ordered. Excellent. Torana the store leader is also so on it. She helped me get my glasses fast. Just what I needed.

So I visited the Saturday before last for my eye exam and I purchased a new pair of eyeglasses. I returned on 4-18-2026 to pick them up. I setup a appointment for a eye exam online. When you arrive after you enter the door lock on the left side of the wall for appointment and there is a bench to sit down on. Great customer service here. They take care of you for a great experience. I got my new pair of eyeglasses with transition lenses and a eyeglasses cleaner bottle. Pull up and check them out definitely worth the trip not a disappointment.

I had a lovely experience here. I went in to purchase some glasses and Terry was so helpful. He provided very helpful insight on how to choose frames that fit one’s nose bridge best. He was also super attentive and was eager to answer any questions I had. Also, I didn’t feel pressured to make a decision on any specific pair or purchase. I’m excited to receive my new glasses in the mail. This is my second time purchasing frames at this location and plan to continue visiting this store. Overall, it was a great experience.

Probably in the top 10% best customer service experiences of the last ten years as far as I’m concerned. I came in two or three times to browse glasses and once for a repair to a Burberry pair I’ve had for far too long. Every interaction with the team was kind, helpful, and exemplary! So I returned again a week ago for an eye exam and new glasses. My health insurance covered the exam and $200 toward the glasses which was great cause glasses are pricey in general. But you use them for a good ten years, or at least I do, so $550 a pair seems like a good investment to high quality glasses I use every day of my life. The team made it so easy to place my order and talked me through every single question. Warby Parker is the way to go for eyewear. Cheers!

I had an incredible fitting experience with Torez at Warby Parker. He adjusted two pairs of glasses for me, and the difference is night and day. I had waited far too long while wearing glasses that slid down my nose and never sat quite right. Torez clearly knows his craft, and he took the time to get both pairs fitting perfectly. I left with glasses that feel comfortable, secure, and completely optimized. Highly recommend working with him.