Warby Parker - South Coast Plaza

Had an outstanding experience at Warby Parker South Coast Plaza! Walked in and was greeted by Rachel. She took the time to understand what I was looking for, patiently guided me through different frames and sunnies, and gave honest, thoughtful recommendations that made the decision easy. Much obliged! A big thank you as well to McKenna, Staci, and Vivian, who were all incredibly friendly and happy to help throughout my visit. The entire team made the experience enjoyable. Excellent customer service from start to finish. I highly recommend this location!

I usually pick a predictable style of glasses. I’m facing a certain milestone birthday and wanted to step, no leap outside my comfort zone. I always wear all black clothes and my glasses are generally classic RayBan shape frames but in black. I’m a designer and always wanted Le Corbusier style thick round glasses. I finally did that but wanted to go more extreme so I chose RED! I passed by the Warby Parker store and they had the perfect round red frames! I was tentative about them at first but the staff rallied and convinced me they were perfect! I’m going to be excited to get them and have fun with them. Good job WP!!!

So happy I took my prescription there. Tried on many types of frames two sales people kept having me try on and they really helped me find a flattering fit. Very knowledgeable about progressive v regular and explained their return policy. I walked out of store excited to get my new glasses

May 2026 update: Does not seem like Gabby works here any longer which is a shame. The staff isn't as helpful on approaching and helping find glasses that will look cute on me. That used to be the Warby Parker unique touch of having cute women find glasses that they think you look good in.

Love the service at this location. The eye doctor was friendly, knowledgeable and professional. Staff at the front was helpful and made my visit super easy and even easier when my claims were submitted for reimbursement right away by them. Highly recommend this location!