Warby Parker - The Yards

This was my first experience at a Warby Parker store and it did not disappoint in the slightest. From superior customer service to products offered, I was so pleased. Armando at The Yards store was knowledgeable and extremely helpful in my search for frames. I would highly recommend this store location and also highly recommend asking for Armando! He’s a true asset to the WP team and this store.

Ms. Jae informed me about Warby Parker. I found the staff to be very warm and welcoming as well as professional. Doctor Rachna Patel was very knowledgeable and took the time to explain my eye examination to me in terms that I could understand. The eye examination did not take long. There was no wait time to see the doctor at all. The store was brightly lite and spotless and the eyeglasses are very affordable. I will definitely come back to purchase another pair of eye glasses from Warby Parker. If you are in need of an eye examination and need new eye glasses... then look no further than Warby Parker The Yards

Dr. Rachna Patel and staff were incredibly attentive, welcoming, and helpful during my visit. Dr. Patel took the time to listen, thoroughly explain my options, and provide thoughtful recommendations I would not have chosen on my own but ended up really appreciating. The entire experience felt personalized, professional, and comfortable from start to finish. The staff was warm and accommodating, and the office had such a positive and stylish atmosphere. I left feeling very well taken care of and confident in the care and recommendations I received.

Excellent customer service! Dr. Patel is knowledgeable, friendly, and professional, and I appreciate that she walks you through every step of your eye exam to make sure you're comfortable. Armando was really helpful with explaining my insurance coverage and other costs, and helped me pick out a great pair of glasses. Highly recommend this location!

If I can rate only one person it would be Cori and she would get all of my stars. I bought glasses and eye exam maybe 2.5 weeks ago. The doctor was very knowledgeable and easy to talk to. Eye exam used more modern technology than my previous place. The salesman Armondo was very sweet and complimentary but I needed help with picking glasses (been a while since I owed a pair). I got frames I was told would work for me after I voiced my previous issues with glasses. Needless to say, I didn’t like the glasses once I got them 7 days later. I went in yesterday for an exchange or return depending on what they said. All I know is Cori was amazing. I put them on and she instantly told me the issues with the frames I bought before I could say it (in a good way). I was the only one in there so she picked out different frames for me to try on that corrected my issues. She was personable, professional and made an unwanted task very simple. I just placed the order yesterday so I don’t know if I will 100% like the glasses or not (this may be premature). Yet, I felt better about my purchase when leaving than I did a couple weeks prior. When I walked in I was content with a return and she changed my mind. I wasn’t planning on purchasing anymore glasses from them. She may have changed my mind if I can get her again. I took away a star for the following reasons overall; I think their prices are a bit expensive for eye exams and glasses/upgrades. The first pair didn’t seem that sturdy. The shipping wasn’t bad but not ideal (7-10 days). The first time I didn’t feel listened to as much as the second time. So having to come back would have been avoided. So Cori gets ⭐️⭐️⭐️⭐️⭐️ and the first experience would have been 3 or 3.5 stars. She retained me for sure. When making a purchase you aren’t the most well versed on, it’s nice to have a knowledgeable person to help you.