Warby Parker-Woodfield Mall

I’ve been going to the Warby Parker store at Woodfield Mall since it opened, and the service has been outstanding from day one. Manish has been a tremendous help to my family and me over the years. He is always proactive, genuinely cares about his customers, and goes above and beyond to make sure everything is taken care of. Whether it’s helping select frames, answering questions, or quickly resolving an issue, Manish handles everything with professionalism and a positive attitude. It’s rare to find someone who consistently delivers such a high level of customer service. One recent experience really stood out. Our 13-year-old daughter was finally able to start wearing contacts, and she was absolutely thrilled. Manish was just as excited for her as we were. He took the time to make her feel comfortable and confident, and his genuine happiness for her made the moment even more special for our family. The entire team is friendly, knowledgeable, and welcoming, which makes every visit a great experience. It’s clear that Manish sets the tone for the store and has built a team that truly cares about its customers. I highly recommend Warby Parker at Woodfield Mall, especially Manish and his team. They have earned our loyalty, and we look forward to many more years as customers.

The staff was knowledgeable and helpful. I needed help with choosing what fits my face as well as what looks right. I also needed to understand my insurance coverage. The associate I worked with was helpful in each case. I was also pleased with the precision taken when fitting the location of my pupil for the progressive bifocal.

I went in to get an extra pair of glasses and loved the MANY options available in the store. The staff was very friendly and knowledgeable and openly disclosed all of my options with me. I didn't know there was a store that I could go to but im glad this was an option for me. Overall I would come back and highly recommend them if you're in the market for glasses.

Doctor Leonard was absolutely amazing! Everyone was super friendly and patient. They even taught me how to put & use contact lenses and were very very patient, and let me trial contacts to get used to it before my real ones arrive. The retinal imaging was really nice to see and know that my eyes are healthy. I also needed prescription for VR headset and I'm certain its on point first try, Leonard checked many times before finalizing the prescription. Genuinely thank you so much!

Very nice, clean store. The people working there were friendly and welcoming. Cat took her time explaining things and patiently answering questions. Assisted with insurance claim submission which was so wonderful. Easy, no pressure, shopping experience.