The doctors: amazing...the staff on the other hand: no customer service and no care. They must not like their jobs. All I got was attitude and speaking over me. I was instructed to call in June to schedule for a July or August appointment. For the first week of June every morning, I have been calling and no answer and no option for voicemail. I even went in person to the Eye Center the second week of June while I was at the hospital already for a dermatology appointment and the Eye Center tells me to wait another week and try to call again later. I keep being told the schedule is not ready. I eventually got through to speak with someone on the phone mid June, and they tell the same story that the schedule is not ready. They did inform me that it was ok to come in for a walk in the week of July 24-July 28 between the hours of 7am-3pm. I come in this morning at 7:30am and of course, no customer service from the front desk, and I explained how I was there for a walk in. They immediately jumped onto me saying that they only do walk-ins for emergencies. I am a recovering Stevens Johnsons Syndrome patient from WHC. My care team and even myself, take this seriously to make sure anything affecting on my body is being well taken care of. But to have been refused to be seen and not listen to what I was told by their scheduling staff, they tell me what they read in my record that I only have an annual exam to be scheduled, when I had the paperwork in my hands, from my last appointment from May, to call in June to come back for a July or August appointment. I understand that administrative business can fall through the cracks. Had customer service been courteous and encouraging, I would have been understanding even more. The frustration of coming from Northern Va and to waste gas and waste leave hours from work only to be refused and looked at with attitude...do better!!
