West Point Optical Group OD Inside Pearle Vision

First, Dr. Whitlock is NOT part of Pearle Vision. He is 5 stars! Second, this Pearle Vision is a franchise and not owned or run by the Pearle Vision corporation. Mike, the store manager, is a liar and dishonest. They are scammers and fraudulent. They charged me for something that I stated clearly and multiple times that I didn't want. I didn't know that they added it until the receipt printed, even though I asked beforehand. I immediately requested to cancel the order and was told no. They have an exchange within 30 days. I asked to exchange without the unwanted extra. They said yes, but I wasn't getting my money back! I filed a complaint with Pearle Vision Corporation and followed up repeatedly. On day 31, Mike said that they were willing to give me $25 and the glasses (with the unwanted addition) for my troubles. That $25 is an insult! I turned it over to my credit card company. They agreed that it was fraud and refunded me. I got glasses elsewhere. DO NOT PURCHASE FROM THIS STORE!!!

Great customer service! Briana was so nice and helpful. She very patiently helped me find glasses that looked good on me. Briana was also very knowledgeable about choosing the best size frames for my face. I have always had good experiences here, but Briana went above and beyond!

⭐️⭐️⭐️⭐️⭐️ HIGHLY RECOMMEND! I’ve been seeing Dr. Whitlock for my annual eye exams for years, and he is truly one of a kind. From the moment you walk through the door, he makes you feel completely at ease. His wit, warmth, and genuine personality turn what could be a routine appointment into something you actually look forward to. He explains everything clearly, never rushes you, and somehow manages to make the whole experience enjoyable. It’s rare to find a doctor who blends professionalism with such a fun, comforting presence, but Dr. Whitlock does it effortlessly. If you’re looking for an eye doctor who truly cares, keeps you laughing, and makes you feel comfortable from start to finish, Dr. Whitlock is absolutely the one to see. My only complaint would be to have the staff person checking you in be a little more welcoming and friendly.

I bought the glasses from them and I canceled Within 2 business hours, and they told me I cannot cancel the order and then it’s gonna give my money back. Even though I told him I’m not gonna come to pick up the glasses and the guy named Mike he has very bad customer service. There is nobody that can talk to and figure out what the after next. So it was before the order and give them no business they don’t deserve their business from people. Overall, very bad experience and I’m not going there again. And I need my running back from them

Stay away!!! I've been going here yearly since 2018, and the staff WAS nice. However, every year my glasses were never ready within the 2-week quoted time frame. It takes over a month at times--sometimes two. Additionally, last year I was charged for a test that they didn't submit to my insurance because it was medically unnecessary. I had paid for it at the time of my visit as I thought it was my copay. When I received a bill for the copay, I spoke with the receptionist (who WAS always nice), and she got EXTREMELY nasty with me and said she didn't know I had a copay and told me she had charged me for the test that was not medically necessary. My copay is on the front of my insurance card!!! I tried calling the billing number, but it is impossible to speak to a live person. Today they sent me a text as a yearly reminder to schedule my appointment. All it did was aggravate me because of not wanting to ever deal with the receptionist again, feeling like I was taken advantage of with the "new test", and the irritation of having to wait over a month for my glasses, which is why it took me a year to write this review.