Westlake Eyecare

I had a great customer and service experience at Westlake Eyecare today. Very polite and professional experience when checking in and throughout my initial eye exam. Friendly and compassionate staff throughout. I can't say enough. Doc Jones is a young and knowledgeable professional who explains the process and exam findings. I highly recommend the drive to this location for a worthwhile trip to receive this level of care in a quiet and scenic Northwest area of town.

Although I showed up 20min early to my appointment the staff was able to see me anyways and didn’t make me wait needlessly! Everyone was nice and courteous! If I lived in Austin I would definitely recommend this eyecare business to my friends!

I had an excellent experience at Westlake Eye Care. The staff was professional, welcoming, and efficient from start to finish. The doctor took the time to explain everything clearly, answered all of my questions, and made sure I felt comfortable throughout the visit. I truly appreciated the level of care and attention I received and would highly recommend this practice. Alexie Jemel Ramsey

Dr. Amy Jones provided friendly and careful service with detailed explanation. She also suggested precautions measures if I need further follow up in due course. Thanks for her professional service.

I would recommend avoiding this office. My experience was disappointing and felt misleading. I clearly expressed concern about extra costs before agreeing to contacts, and while the price of the contacts was explained, the $40 charge for a contact lens “lesson” was never mentioned. When they asked if I knew how to apply contacts, I said no, and they said they would teach me—but they omitted that there would be an extra cost. I did not want or request this service, and I had already mentioned that family members who wear contacts could have shown me—or honestly, even a YouTube video would have sufficed, since the lesson lasted only 5–10 minutes. When I asked for an itemized receipt, they did not provide one. Instead, I received a receipt showing only part of the charges, with the rest listed as an “outstanding balance.” I only saw the full cost at checkout. I left feeling frustrated, misled, and disappointed in a practice I had trusted and gone to in previous years. I will not be going back.