Wizard Of Eyes Optical

The service here is top of the line. The staff is really friendly and they really took their time explaining everything i was concerned about. The doctor here is really great and they really have become part of the community

I had a really great experience at Lens Lab Optical, the staff were super friendly and helpful, and they really took their time helping me pick out the perfect pair of glasses. They also made the payment plan options easy to understand and helped me choose one that fit my budget, which made everything feel simple and stress-free. I actually discovered this store through an Instagram post, and I’m so glad I did! I’d definitely recommend Lens Lab Optical to anyone looking for new glasses.

I had an incredible experience at Lens Lab Optical on 187 E. 116th Street in NYC. About a week ago, I walked in with no glasses, and thanks to Maria Lopez at the front desk, I left with a pair of gorgeous frames that fit my face perfectly. Maria truly went above and beyond—she made sure my lenses were customized for everything I need: working at the computer, driving at night, and even transitioning between light conditions. And she gave me an amazing deal on the transitionals—I couldn’t believe it! When I picked them up today, she even surprised me by making both pairs transitional. Maria is exceptional, she’s kind, and she truly cared about giving me the best results. I can’t recommend her enough! Thank you, Maria, and Lens Lab Optical!

I went to Lens Lab Optical on 116th street to renew my prescription using my existing frames with new progressive lenses. Unfortunately, the experience became extremely frustrating and disappointing. When I first received the glasses, I immediately noticed the prescription did not feel properly aligned. My distance vision was blurry unless I pushed the glasses low down on my nose, and I had to look unnaturally far downward just to read clearly. In a normal wearing position, both near and distance vision were uncomfortable and distorted. I raised these concerns right away but was told to “give it two weeks” to adjust. After struggling through those two weeks with significant discomfort and difficulty seeing properly, I returned and explained that the progressive lens positioning appeared to be incorrect and likely set too high. The doctor then took additional facial and eye measurements and suggested adjusting my frames. I specifically stated that I did NOT want my frames altered because they were my personal frames, not purchased from Lens Lab, and I was aware their policy does not cover damage or liability for outside frames. Despite my explicit request, I was asked to wait in another room while adjustments were made anyway. When my glasses were returned, the frames had been bent upward in an attempt to compensate for the incorrect lens positioning. While the vision improved somewhat, the frames were no longer symmetrical or sitting naturally on my face. They were visibly distorted upward into an uneven “cat-eye” appearance, with one side noticeably higher than the other. I asked them to undo the changes, but the additional adjustments only made matters worse. At that point, I left extremely disappointed and upset. What frustrates me most is that this situation could have been handled honestly and professionally from the beginning. If they were unwilling to remake or properly adjust the progressive lenses while preserving my frames, I would have preferred they simply say so. Instead, my frames were altered against my wishes in an attempt to compensate for what appears to have been an incorrect lens setup. I rarely leave negative reviews, but this experience left me with distorted frames, ongoing frustration, and very little confidence in the care or communication I received. Progressive lenses require precision, and I expected a professional optical office to address the issue by correcting the lenses rather than altering my personal frames against my wishes. I left feeling unheard, dissatisfied, and now concerned that I may need to pay another provider to correct both the lenses and the condition of my frames. Based on this experience, I would strongly advise anyone using their own frames to clearly understand the risks before allowing Lens Lab Optical to perform adjustments or lens work.

Lens Lab Optical is the best and has my heart!!!!! Maria took her time and helped me with everything regarding myself and my son’s glasses. I would highly recommend this eyeglass place to anyone. Even if your concern is finances; they can help you. They are so respectful and friendly; l would highly recommend this place for anyone needing glasses and filling prescriptions.