Not happy. Questionable practices and knowledge. I called and asked for my old prescription details. I was required to give them for a new ophthalmology test. They said they could not give to me, it was against state law. They told me they could not give to me either because the computer system wouldn’t have the information. It's against the law to make new glasses to an old script; from what I understand, it’s also state law to provide the patient with the old script details when asked. Not hold it over their head for a potential $130 office visit. They magically produced my history with full script details when I pushed for my RIGHTS. 1. Your Medical Records (Eye or Medication History)It is illegal for a provider or pharmacy to refuse to give you your own medical or prescription records. You have a legal right to access your medical history under federal law (like HIPAA). Pharmacies are also required by the Drug Enforcement Administration (DEA) and the Illinois Department of Financial and Professional Regulation (IDFPR) to keep patient records and prescription histories for at least 2 to 5 years. You can request copies of these records at any time. 1. Can they refuse to give you copies of your past records?No, that is illegal. Your past prescription numbers, pupillary distance (PD) measurements, and test results are part of your formal medical history. By law, if you submit a written request for your medical chart, the doctor's office must provide it to you. They cannot withhold your past data just because you are moving to a different clinic or buying glasses online.
