York Eye Institute (Dr. David J. Bene, MD)

Got sent a bill in July for a supposed appt in May that I missed. Twice I've called for the office manager ama get excuses that she's gone and I get no return calls. So there's more to this. First day I called on a receptionist verifiedd my appt wasn't confirmed. They only call the day before your appt. No emails, no texts, no patient portals. 2nd day I call in for office manager, this receptionist said it was confirmed and they called me. Huh, how did that change in one day? So I call VERIZON FOR MY PHONE RECORDS FOR MAY . NOT ONE PHONE CALL FROM THEIR OFFICE! AND THEY STILL WON'T TALK ABOUT THE BILL THEY SENT ME!! This office deserves a zero. Oh yeah and when u do go in for an appt you're going to be in there for 3 hours at least.

They are never on time you can count on being seen 30 minutes after appointment time. The doctor was very rude to my 93 year old father which I found totally unprofessional. Be prepared to make 3 trips to this office if you need glasses, this is what I was told today by office staff. Also, I have never known a business that answers the phone without identifying the business and the person answering the phone. Totally incompetent.

First appointment was the first week of December 2024 for contact fitting. They were supposed to get the prescription and send out for a trial. I came in 1 week later and the prescription had never reached Dan who deals with insurance and the orders. I was told they would be ordered that day. I called a week later to Dan and he stated that he had forgot to order them due to the holidays and being busy and would work on the order. Finally, got another appointment for a contact fitting with the prescription for a trial. I called after a few days to tell him, i wanted to order a year supply. He said he would work on this and contact my insurance. He said it would be 1 week. I call a week and half later. Dan states that they never came in and my insurance wanted to use another vendor which created more work for him. He told me to call my insurance carrier or to get my prescription to go elsewhere for my contacts. I asked to speak with the office manger, Sarah and he hung up the phone. I called the office back to speak to the secretary regarding the lack of communication within the staff and patients. I had been trying to receive contacts for 3 months now. I am still waiting on a phone call from the office manager. I don't believe the doctor is the issue, but the lack of communication between the staff and the staff and patients. It is now February and I still don't have my prescribed contact order.

I called twice within a week and left a message to make an appointment to get checked out for a specific eye disease that he supposedly deals with. Answering machine says they’ll call back within a day but nobody called me back. If they’re not interested in new patients or don’t deal with this issue at least let me know

My husband wait an hour and half after his appointment time to get his appointment started then the doctor took another 20-30 min to come in. Then after all was said and done my husband tried to order contacts 4 months later and when the contacts place called dr bene office they told them his prescription was expired when it was for a year. The office never answers the phone also.