Abdul Ootaynah OD

Excellent service! My husband and I needed new glasses and everyone, especially Korbin, was very helpful. After my husband decided upon his glasses, I was still struggling to find the right frames. Korbin took the time to help me find the perfect frame. Prices are comparable, if not better than other places. I highly recommend Visionworks in Great Lakes Mall.

It was almost entirely a pleasant experience. Except It was very hard to find an entrance into the mall anywhere near the store. I actually walked around, trying to find one for at least 10 minutes. I spoke to at least 2 mall employees, and the 1st one had no idea where the store was. The second one at least pointed me somewhat in the right direction. I found the store, but by that time I was 15 minutes late. I was very pleased that they did not mention my lateness. As I said, other than all that the experience was pleasant.

Mariah was the BEST! Instead of saying that all of the frames looked good on me, she was very helpful in narrowing it down to a small selection. Then, she helped me a lot when I had problems with my insurance. I am a long time customer of Visionworks, and I plan to keep coming back.

I cannot recommend Visionworks at Great Lakes Mall highly enough. A few weeks ago, I lost my glasses, and despite searching everywhere, I simply could not find them. I was frustrated and honestly didn't know what to do. Today, I visited the Visionworks location at Great Lakes Mall, and once again they reminded me why I have trusted them for years. First, I want to recognize Dr. Abdulwahed Qotaynah. He is one of the most caring and professional doctors I have ever met. He takes the time to listen, explains everything clearly, and genuinely cares about his patients' vision and well-being. In my opinion, doctors like him are becoming increasingly rare. I also want to give special recognition to Korbin, the licensed optician who helped me today. My insurance had already been used to cover my previous glasses, so I expected there would be very little that could be done. Instead of simply giving me bad news, Korbin went above and beyond to find a solution. He made sure I could get a new pair of glasses, treated me with kindness, respect, and genuine compassion, and made me feel like I truly mattered as a customer. What impressed me most was that Korbin wasn't focused on making a sale—he was focused on helping someone in need. That level of customer service is incredibly rare today. I left feeling relieved, valued, and genuinely happy. It's comforting to know there are still people who care more about doing the right thing than simply making money. Everyone at this Visionworks location has always treated me with exceptional customer service. Every visit has been welcoming, professional, and efficient, and today's experience only reinforced why I continue coming back. If you're looking for outstanding eye care and customer service, I highly recommend Visionworks at Great Lakes Mall in Mentor, Ohio. Thank you to Dr. Abdulwahed Qotaynah, Korbin, and the entire staff for making such a stressful situation turn into an outstanding experience. You have earned my trust and my highest recommendation.

My first experience at Visionworks and I highly recommend it! I was greeted as soon as I walked in the door and all associates were very friendly and helpful. Dr. Q was great! Very personable and makes you feel very comfortable. Explained everything yet still very efficient. Thanks for a great experience!!