Disappointing Experience After Years of being a customer.
I've been a patient at this optometrist's office for over 30 years, a legacy that began with my parents and continues with my own family today. We've consistently trusted them with our eye care needs, and I've always appreciated the longstanding relationship.
Recently, however, I had a disappointing experience. When I updated my prescription for new regular glasses, I also had them replace the lenses in two pairs of my sunglasses. Within about six months, both pairs of sunglass lenses became "crazed," turning fuzzy and cloudy.
When I brought them in, I was told there was nothing that could be done, and the "crazing" was attributed to leaving them in a hot car. I was surprised and frustrated, as this was information I had never received in my decades as a patient, nor had it ever happened to any of my previous glasses. The explanation given was that "crazing" may or may not occur, and I'd simply been "lucky" up until now. It just so happened that both pairs I had serviced most recently were "ready to get crazed."
While I understand that certain conditions can affect lenses, I'm genuinely disappointed that no solution or assistance was offered, especially given my long history with the practice. The comparison made to car paint being affected by the sun, and car buyers not being warned, didn't quite resonate as a satisfactory explanation for the lack of warning about lenses and heat.
Moving forward, I hope the practice considers implementing a proactive approach. Perhaps a simple, clear warning at the time of purchase about the risks of leaving glasses in hot cars or other places they may get hot.
