I will not be returning to All About Eyes. I have had annual eye exams for years and have never paid anywhere close to $218 for a routine eye exam and contact lens exam. My biggest issue was the lack of transparency regarding costs. Additional testing was performed without clearly explaining the out-of-pocket expense beforehand. Had I been informed of the additional charges, I would have appreciated the opportunity to make an informed decision before the service was completed. What made the experience even more frustrating was that I was never asked to provide or verify my insurance card during my visit. I also believe I was charged incorrectly, as my insurance should have covered the visit with only a $10 copay When I later questioned the charges and coverage, I felt like my concerns were dismissed rather than addressed. Instead of acknowledging my concern about not being informed upfront, the conversation turned into an argument about pricing and insurance coverage. My concern was never about whether prices had increased—it was about clear communication and informed consent regarding costs. Patients deserve to know what services they are receiving and what they may owe before those services are performed. Unfortunately, that was not my experience, and I will be taking my business elsewhere.
