Bard Optical

The optometrist I saw was wonderful and for the first time ever, she explained all my results in terms I could understand. I wish I has gotten her name. She was an African American woman who'd worked on a Saturday. As for one of the receptionist there, she was the opposite. She only grabbed a bunch of mediocre frames that pressured me into choosing the "better" of the bunch not realizing at the time there were more to choose from. Once the glasses arrived, I inquired about the buy one get one special including the "free" sunglasses (which wasn't offered at the initial visit) and was told (by the same lady) "oh, we can choose now if u have a minute?" Dumbfounded, I obliged but with curiosity. Needless to say, I broke the handle of the free sunglasses (3wks later) and was told I had to pay $43 up front in order to get them repaired. Of course I declined. Once home I immediately called my insurance and was given the amount of my allowance( which was much higher than what was shown to me) for frames and other services only to realize she tried talking me into paying for services that were already included in my plan. I will not be getting a 4th year of my time and money.

Today, I had the pleasure of working with several team members at the Bard Optical-Shoppes at Grand Prairie location for my eye exam. From my check-in, to my appointment, to my opportunity to choose the perfect frames, to even the check-out process, my experience was top-tier. The staff were friendly, informative, knowledgeable, kind, patient, and so easy to work with, especially as a patient who does not wear glasses full-time. My "pre-check" with Kylea was informative, relaxing, and even fun as we laughed when I was startled by the glaucoma test. My eye exam with the doctor was extremely thorough as she took the time to explain concerns with my vision, how my vision had changed from my last appointment, and what changes she recommended to my prescription to continue to improve my vision. Finally, my experience with Breonna was excellent. She patiently and kindly listened to what I was looking for in terms of style for my frames and helped me select a pair that I think are "just right" for me. I really didn't anticipate as much care and attention during that part of the process as she provided, and that was more than a pleasant surprise. I have been a patient at Bard Optical for several years, but this particular visit has been my best visit by far. I strongly recommend Bard Optical and this particular location and staff to anyone who is looking for a quality experience. Mick Hall has developed a team of professionals who is dedicated to providing a tailored experience for all patients. Thanks to everyone who helped me today!

Looking for frames and Maya helped me with color and shapes and I had several selections …. Never had anyone take that much personalized time in helping me.

Each time coming to Bard I have received very good service. The team is knowledgeable and always share their ideas of how the frames look against your skin tone and size of frames. I also enjoy my eye exams their doctor at Grand Prairie is just very cheerful and honest. You looking for a good value and great service Bards your place.

The staff here is very kind, friendly and professional. I loved my exam with Dr Dameron! As soon as I walked in i knew i was in good hands! She gave me so much more knowledge and information than ive EVER gotten at an eye exam, and she validated this weird thing ive seen in my vision that she saw in her schooling! Just have to reiterate how amazing Dr Dameron was and how enjoyable the experience was because of her, and i didn’t leave with a raging migraine like usual! 10/10 service. Mya or Maya and Breonna helped me as well picking glasses and checking in and they were fantastic too! Thank you Grand Prairie Bard!