America's Best

Susan helped me get a new frame for my broken glasses and was super helpful and knowledgeable the whole way through. Made sure they fit, were clean, and made minor adjustments to send me home happy and feeling brand new! Thank you will be back soon.

Susan at the front desk and Dr Saunders was an absolute life saver!!! I called in because I had a contact lens stuck in my eye. Susan was able to take me right away and help me. Afterwards Dr. Saunders was able to double check I was good between her fully booked schedule to affirm I was good to go. Thank you to the both of you!

I had a great experience with Susan at America’s Best in Davenport. She was incredibly kind, patient, and truly cared about helping us. She went above and beyond to assist with my husband’s glasses, making sure the lenses were done correctly and everything fit perfectly. It’s rare to find someone so dedicated and attentive. She made the whole process smooth and stress-free for us. We really appreciate her help and will definitely be coming back. Highly recommend Susan, and all the AB staff!

I am extremely disappointed with the repeated poor customer service I have experienced at this specific location, particularly involving an employee named Sady (spelling may be incorrect). This is now my second serious issue with the same individual, and it reflects a concerning lack of professionalism, communication, and respect for patients’ time. My first negative experience occurred when my appointment was rescheduled without any notification, phone call or email. Unfortunately, my experience today was just as unacceptable. I arrived on time for my scheduled appointment, only to be told immediately and without hesitation that I would need to leave and return nearly two hours later if I wanted to be seen by a doctor. What is most frustrating is the complete disregard shown toward the time and effort patients endure to attend these appointments. I drove nearly one hour to this location specifically for this appointment, wasting valuable time and fuel due to poor scheduling management and lack of consideration from staff. In today’s economy, gas prices are significant, and patients should not be treated as though their time has no value. This pattern of behavior demonstrates a serious customer service issue that should be addressed by upper management immediately. Patients deserve professionalism, communication, accountability, and basic courtesy when seeking medical care. I strongly believe this employee requires retraining, particularly regarding the company’s core values and customer service expectations. I sincerely hope management takes this complaint seriously and implements corrective action to prevent other patients from experiencing the same level of frustration and disrespect.

Susan was ABSOLUTELY THE BEST! As a blue collar man if I can’t see what’s in front of me I can die and every place from americas best in Kissimmee to optical in the same plaza turned me down and didn’t want to help me. Susan helped me as soon as she saw my squinting face try to open up the door because I couldn’t even see the hours of operation. God bless her and the rest of the front desk for being so kind. I live about an hour away but this is my new place moving forward!