America’s Best Contacts & Eyeglasses

About a year and a half ago I went in for an eye exam for contacts and glasses. Usually after picking a frame the techs would have you wear then to measure your eyes in the frames. When you have a strong prescription this is extremely important. They did not do that this time. Fast forward to today I was sitting at my table and the glasses slid down my nose some and WOW I couldn't believe it vision suddenly became great. What it used to be when I had my previous pair. I have a -4.5 and a -4.75 i would say seeing clearly is pretty important. This pair of glasses has just sucked from day one. They clearly do not know how to do their job. I mean none in that store from the front to the back. 500.00 for an exam and glasses and contacts. Just to go and spend another 500.00 on a pair. Competence goes a long way. Seriously. If you want a working pair of glasses and an accurate prescription go somewhere else.

Receptionist girl great. Doctor's are great. Exam guy great...But when they send you out, nobody goes over your results and are basically useless. Today went to pick up glasses, only one lady who was being helped, (actually helped). I got sat down and given my glasses, but again not talked to, explained anything or fitted, (She was polite, and did clean the glasses quietly) but did not ask if I needed them adjusted or of I could see correctly. Meanwhile the heavy latina girl just sitting down under the window yapping to the receptionist. She said some comment to the other girl laughing when I left. It must be nice to get paid for doing nothing. It sucks cuz 2 years ago everyone was so happy and helpful but it's whatever, time to go elsewhere.

Best experience I've ever had at an eye exam. I have one eye thats near-blind and my other eye is full strength, and the doctor did not give up on me (most doctors i can tell get frustrated). He was very thorough and did several different types of tests to make sure my reading was accurate. I told him my last pair of glasses gave me migraines, and he explained to me why it happened + why the new ones won't do that. I will definitely be a return customer whenever i need glasses in the future, and I look forward to picking up my pairs soon!

A little over 2 hours to get an eye exam and order frames. The lack of communication was frustrating as I sat for almost an hour before I was even seen in the 1st exam room. No actual doctor on site. Have to wait to be connected with one in the second exam room which is partly what is dragging out the wait. The staff was mostly nice and very apologetic about the wait. Finally get done with second exam, pick out my 2 frames and sit to wait for the girl whose supposed to check me out and have me on my way. My ankle is broken and im working on crutches. She finally makes time for me and sits down at the desk across from the one im at and says you can come over here. Doesn't offer to take the frames or anything. Just stares me down and waits for me to gather everything and hobble over with my crutches. Honestly was the tipping point. Everyone else prior to that had been super nice and helpful and mindful of the fact that im literally handicapped. And she couldn't even bother to take the frames. If my current glasses weren't broken and I quite literally NEED new ones, I would have walked out. After I pick up my 2 pair in a couple of weeks, I wont be returning.

Today was my first time visiting America’s Best, because it was the first place that popped up for covered providers. Dr. Ahmad Ibrahim is the WORST “doctor” I’ve ever seen. He was extremely rude, condescending and rushed me out the door. He wouldn’t let me speak, and continued to degrade me on the way I used my contacts. Literally insulting me. I just threw my hands up and said “okay”. Because this vile man wouldn’t let me speak in my own doctor’s appointment. This man doesn’t need to be working with the public. I’ve seen many doctors in my life, and that was by FAR the WORST experience I’ve ever had. With that said, the lovely gentleman named Matt that helped me order my contacts up front was amazing! Very sweet & knowledgeable and extremely helpful. That guy deserves a raise! The girl that I saw in an exam room before the doctor (didn’t catch her name) was also lovely and very helpful. You should fire that “doctor” and this place would be a lot better off! Update: went back to pick up my contacts today, and the girl just handed me a bag and didn’t say anything. I get home and notice the trial contacts I’m supposed to use before I open up these big boxes of contacts weren’t in there, I called, and now I have to go back because I guess everyone likes to waste your time at this place. I WILL NEVER BE BACK AFTER THIS. THIS PLACE DESERVES ZEROOOOO STARS.