America’s Best Contacts & Eyeglasses

I went in store three weeks ago to try on glasses b/c it is hard to find ones that fit my head comfortably. They did not offer me any assistance and I had to listen to the employees complaining the entire time, about the stressful job and one white female employee was saying racist things like she was "the only white person" and she was "going to come in with dreadlocks" etc. she continued by bashing all of the customers after they left. after I looked around for at least 30 min, with no assistance and listening to them talk crap about the customers, I couldn't take it anymore and I left. No one said anything to me. I decided to order a pair online that I had tried on in store and thought they fit me ok. The online order said 3-5 shipping days after processing. The tracking number provided did not work, I kept getting error messages. I emailed customer service to ask for help around day 12 and they never responded. It took 16 days for my glasses to arrive and they came in a box with one soft glasses case around the glasses, and no packaging material whatsoever. Unfortunately the glasses leave indents in the side of my head, so I checked the online return policy and it states you can return for 30 days with receipt. I went in store, thinking this would be most efficient (I live 30 min from the store as it is) and when I walked in and said I was there to return glasses I ordered online, two employees looked at me like I was stupid and said I couldn't do that. I told them what the online policy states, and they looked at each other and then looked at me and said they couldn't return it because it's not in their computer. I said "thank you" and turned to walk away and they didn't say another word. No kindness at all. No offer to help me find another pair of glasses. I stepped outside and called the customer service number. The girl on the phone said that I had to send them back in the mail. I told her about the online policy. She said they would email me a shipping label, to follow the directions, and then I would get a refund within 3-5 business days. I come all the way back home and find an email stating that they received my refund request, but NO shipping label. AND the email states "If returns are not received within 10 days, you may incur additional charges and your refund may be delayed" !!! ?!?! This is literally the worst customer service of any of the glasses places I have ordered from. I will not be shopping with America's "Best" again. **Edit to add, I sent the glasses back immediately, the tracking number reported that it only took 2 days for them to receive them. I waited over a week. No refund posted, so I had to call customer service. While on the phone with customer service, my refund "suddenly" was being processed and I should expect it in 3-5 business days from that call. I'm pretty sure had I not called, I would not have gotten my refund. After my review, the company requested I email them my information. I did, and no one reached back out to me, like all the rest of the times I tried to contact this company.

After reading some reviews that were derogatory about the staff, I was a little hesitant on keeping my appt. Im so glad I ignored them and went! From the time I walked in, it was a great experience. Isheia greeted me as soon as I opened the door as she did with everyone else who came in after me. She was very pleasant and helpful to everyone i saw her interact with. Betty, who does the retinal imaging and testing was super sweet and explained every step and was also very personable. This leaves the Dr himself. I saw Dr. Rollins as it was a Saturday. He was confident, went over everything with me. Explained the difference in my prescription, answered every question I had with that same confidence. 10/10 experience.

This was the best experience I’ve ever had at an America’s Best! Everyone was so nice and was very informational/ had it together when I asked them questions. My doctor and tech were very professional and so good at taking the time to explain things, and my optician was also great too! I’m not one to leave reviews but I just had to, because of how positive my experience was. Keep up the great work!!

My daughter and I came to the Summerville location for a yearly contact exam, there was two people ahead of us and sat in the waiting room 2 1/2 hours before being seen for the exam and then was sent back to the waiting room so we could order her contacts, we sat there another 2 hours! This place was closed a total of 52 minutes before we were able to cash out and they still had 3 people behind us!!! I will not be back here, it makes no sense for it to take this long when they’re not even busy!!!!

Very disappointed in the customer service at this location! Not only are they not eager to help and provide support but one of their employees is extremely rude and short tempered. This is speaking based off of two separate occasions. I went in to pick up my glasses that did not fit my face, she was not willing to help me and said there was nothing they could do about it without even trying to maneuver the shape. She was snippy in her responses to me and acted like I was bothering her. Later that week, I called to ask a few additional questions and again spoke to the same employee who was snarky and unprofessional. A few days later, I drove the extra miles to a separate location where I was treated great! America’s best really should take a look into this location and the employees that currently work there.