My mom moved to this area in 2010. She has been a customer of “Boscov’s Optical” for many years and has always been able to find the quality products she needs at a reasonable price and has always been treated with great customer service.
Recently my mom broke the frames for her glasses. I was unsure if they could be repaired or would need to be replaced, The challenge is that my mom now has Dementia and resides in a memory care unit. She was extremely upset and agitated as she cannot see well enough without her glasses to participate in “daily activities.” My mom was challenged to go with me to check on what could be done, so knowing she always went to Boscov’s Optical, I took her frames, and Tara Plackey, the Optical Manager was there to help me.
After inspecting the Frame, Tara informed me they could not be repaired. My goal was to replace the frames with the exact same frame. Tara was extremely patient in helping me go through the possibilities of replacement frames. The frame that broke was no longer available. Tara knew this was so important to me to get the right frames for my mom and she gave me all her time to help me. Tara offered a solution that was perfect for my mom! About a week later I took the broken frame to Tara, she “popped out the lenses,” placed them in the new frame, cleaned them, and they were ready for my mom.
Tara was truly a “guardian angel” for me and my mom. Tara was so kind, thoughtful, and knowledgeable. Broken frames may seem like a “small issue” to many people… but to my mom with dementia, it was a very “big challenge” and made me anxious. Tara has vast knowledge and is dedicated to helping her customers and I appreciate everything she did to help us so much. Boscov’s Optical is incredibly lucky to have Tara as their Manager!
