Bright Eye Optometry is AMAZING! I had a concern about a floater in my eye, so I started calling several VSP Eye Premier locations to see if they were accepting new patients and could fit me in for an appointment as soon as possible. I was informed that the next availability wasn't until late May. However, a staff member from one of those locations kindly offered me a few alternatives that might have sooner openings. I tried one of those options, but they were also fully booked until late May. Feeling a bit discouraged yet still hopeful, I connected with John, who works at Bright Eye. After explaining my situation, John informed me that there had been a cancellation for that day (April 9th), and if I could make it to the 2:45 p.m. appointment, it was mine! I have three main points to highlight: 1. This was the best and most professional experience I’ve had in a VERY long time! 2. The Staff: John, Jenica, and Julie are truly a blessing. Their warm and welcoming attitudes make the customer service experience feel more like a friend helping you rather than just a role in a company. Thank you all for being such a wonderful example of kindness and professionalism in today’s world! 3. I have found my new eye care home! I feel so blessed! Thank you, Bright Eye Optometry, true ROCK STARS!
