This was my wife and I’s first visit, bringing our 4 month old and we will never come here again. When we walked through the door, we weren’t greeted with any kind of welcome. Instead we stood there waiting for the two receptionists to get off of their phones and finally assist us. After we filled out the paperwork, I again had to wait for the receptionists to eventually notice me (on their phones again) and assist me. When we got called back, the first nurse was okay, she was engaging with our baby and talking to us, sort of explaining what she’s doing. She never “introduced” herself to us though, she never really made us feel welcomed and comfortable with anything, it was very bland. When she left and the doctor eventually came in, she was a great, we had no issues with her. After her check up was done and it was time for the shots, we waited for the next nurse to come in and perform the injections. We heard a knock on the door and the nurse comes barging in, demanding “name and date of birth” immediately. No “how are you” or “my name is…” just straight demands. As she walks in she rudely pushes our stroller out of the way with no courtesy whatsoever. Mind you, not only is she speaking in what seems like careless “speeches” said by someone who hates their job, but we can barely understand her and what she’s saying because of her mumbling and slurring of words. Everything she says and does is purely without any care at all, I feel like a drill sergeant would be more careful. She never explained the shots our daughter was getting, she never walked us through anything. Didn’t even show a single ounce of comfort towards our daughter during the process either. She performed the injections and very nonchalantly “explained” what to do and not to do going forward. We went home not knowing a single word she said but we so ready to leave the place, we didn’t want to have her repeat herself. She left the room, again moving the stroller out of the way, without saying a single “excuse me” or anything. And apparently she was training someone that day (someone else was in the room) I highly recommend that trainee to not follow what she does because it was shameful. We checked out and vowed to never step foot into that place again. In a place/field where feeling welcomed is the goal, we never felt that and were actually so eager to leave almost as soon as we entered. The staff do not care about you or your child. They also don’t look classy or professional whatsoever. Also, did I mention the fact that it was not clean in there as well? Dust on the shelves, stuff on the floor, the AC was not on (very hot), the front desk was messy with all sorts of papers and documents. The place didn’t feel like a pediatric hospital at all, instead it felt like a UN camp filled with people who are forced to work there. We will never go here again and we will NEVER recommend this place to anyone. Embarrassing.
