I was referred to this place for an ENT evaluation for my two-year-old daughter, who has recurrent ear infections and a speech delay. She does not allow anyone to touch anything related to her head, ears, nose, or mouth, which makes exams very difficult and usually requires extra patience and proper pediatric handling.
Unfortunately, we did not have the best experience at Nemours Children’s Health, despite it being a facility that specializes in children. Yoliana Martínez, PA, briefly examined her ears and stated that they looked fine and that three ear infections between October and January were not significant. She recommended a re-evaluation in four months, at the time of her next audiology appointment.
The ENT’s assessment was largely based on the audiology test, which I feel was also conducted improperly. One of the ears did not pass the tone because my daughter had an ear infection just two weeks prior. The audiologist noted that my daughter did not cooperate well during the test.
While I understand that children can be difficult during exams, it is concerning that the audiologist proceeded with the test despite being informed about the recent ear infection — especially since I later learned that testing so soon after an infection can invalidate the results. Additionally, in a pediatric-specialized facility, staff should be fully trained to work with young children without simply documenting that the child “did not cooperate.”
Even after explaining all of this to the ENT, her evaluation was still based on that questionable test result.
I was very disappointed with the care provided by this specialist.
As for the facility itself, it looks very nice. However, I believe the food truck located at the main entrance should be relocated. The loud generator noise and heavy smoke at the entrance are not appropriate for a medical facility, especially one that treats children with different health conditions. The first thing families encounter should not be smoke and excessive noise.
