Cincinnati Eye Institute - University Medical Arts Building

My experience isn't specifically with the Cincinnati Eye Institute, but with Dr. Kaufman who has patients at way too many clinics. I had a brain tumor removed in February and had subsequent nerve involvement which has caused issues with my cornea. I had the tumor removed at UC and Dr. Kaufman sees patients with cornea needs at their clinic with medical residents. The wait times are ABSOLUTELY INSANE. The process they use is so bizarre. Dr. Kaufman is only in the clinic on Monday's, and his attitude is you must work your life / schedule around being able to come to that clinic and sit and wait over 3 hours. In the early stages of my treatment there, I would have to go twice a week and there were multiple weeks, I sat in that office for a total of 7 hours in the week. He says he's the "cornea specialist", but it took 5 weeks of visits before I ever saw him for the first time. I would go to the clinic, sit and wait for a resident to see me, they go out of the room, call him and maybe he answers or maybe he doesn't. Then I have to sit and wait even longer. I've been dealing with this issue since February, and he will not give me an actual plan of how to treat what he continues to call a "very serious problem". It's so serious that all he does is make me come to this clinic, sit for 3 hours, look at my eye and tell me to keep taking the same eye drops. He has absolutely no respect for people's time. In fact, I have a follow up with my neurosurgeon on a Monday and can't go to his narrow window of time clinic because they'll make me wait forever and he acted like I shouldn't go to that appointment but should come to his practice instead. I've never seen anything run so poorly. After 3 months all he says is I have a sick eye and it's a "direct result of that surgery that you had". He almost makes it sound like I had some elective cosmetic surgery and not a brain tumor removal. I'm going to begin following with OSU because I've given 3 months to this supposed specialist just to be told to come back and every week, look at my eye and take drops. I guess his "plan" is for me to do just that for the rest of my life. I have no idea what he's waiting for when there are other treatment options and he just wants me to keep coming every week, on Monday, in the morning to sit there for 3 hours for absolutely nothing. This has been a NIGHTMARE.

I would give them a minus star if there was one. I called Corryville office to make appointment for an ophthalmologist explaining it had been a year and a half since I had seen my former doctor in California failing to keep up with my 6 month checkups on an eye condition I have. Instead of a medical doctor they provided me an optician unqualified to address the medical condition who gave me just a brief basic eye appointment. There's more to my predicament, including not returning a copay they requested in error. I spoke with the office manager, Dana, who said she would check their recorded appointment calls to confirm and then get back to me, which she did not. It's been almost 3 months and still no refund. She also told me they have no regular ophthalmologist at their location. I called my insurance company today and filed a grievance.

Delays delays delays. I left my last appointment after waiting almost 2 hours. Rescheduled for today, one of the first appointments, and it's been more than 90 minutes since this process started. Pick a different provider.

I had surgery on 7/28/25 and 8/11/25. The medical staff were very professional and caring. Dr. Peter Chen was very nice an caring. I would recommend CEI to people to use for eye care.

Time wasted. They don't perform eye exam for prescriptions contact lenses. After waiting for the appointment a long time, no mention.