Costco Optical

Great store ours is in Morgan Hill. Hard to beat prices and great selection of everything you’ve ever wanted!

Crazy Friday before 4th of July and still got through register pretty quickly.

I really like this place very much because the staff will help and give respect to you. I went to shop grocery and I found plenty of variety products home goods, groceries, organic food , meat, furniture… They have plenty of parking lot, easy entry and exit, and the availability of gas, and pharmacy services too, Good job guys.

I had a very frustrating and disappointing experience at this Costco location when trying to return an AirPods. It was the first time we dealt with returning an Apple product and there was zero effort to guide or support us. From the beginning, the staff showed no willingness to help us. Instead of explaining the process, they watched us struggle and show a rude and dismissive attitude. We understand there are policies like removing the device from an Apple account, but no one took the time to guide us or offer support. We had to leave and come back a second time, and even then the process was still disorganized. Different employees stepped in and we were still left figuring everything out on our own. Throughout the entire experience, we felt judged, isolated and singled out. The way we were treated came across as discriminatory and unwelcoming. It was incredibly uncomfortable and honestly humiliating. What should have been a simple return turned into a stressful and uncomfortable situation because the staff clearly did not want to help us. Please fix your staff attitude so other customers will not experience the same.

It took less than 30 seconds for Citi Bank (Citi) to approve a Costco Anywhere visa card by Citi. Then the game of bait-and-switch began. Immediately and without justifications, Citi blocked my account. I spoke to Citi’s agents more than a dozen times, and they claimed that they could not gain access to my account. At the same time, they made changes to my account. They asked me for a reference number before they sent it out. During that time, Citi charged me twice for a single transaction. What’s more, as they got a choke hold on my account, I could not initiate an online dispute. I was trapped in their scheme. Concurrently, Citi received my payments in full. But a Costco VIP stated: “At this point we have to finish the process to verify your account.” I have been a member of Costco since 1990. So, you have been waiting for 36 years to verify my account?! The agents of Citi’s Fraud Department freely committed abusive and degradational practices against customers. This is a systemic failure. Citi always announced that they “either recorded or listened to conversations.” They were fully aware of their agents' behavior and attitude. Therefore, it is logical to conclude that those agents simply carried out Citi’s policies. As of today, Citi has not justified their conduct.