Daiber Vision Care

Was forgotten about during the visit because someone got sidetracked, and here it is almost a month and a half past my exam date and I haven't received a call, message, or anything about my glasses, called today and they already left for the day before noon. Single vision, no coating, nothing special, at least a 6 week turn around. I was going to excuse forgetting about me, but I've already paid for a couple hundred dollars worth of glasses and they've apparently forgotten about them. How convenient once you already get your money.

I mean the service was okay. But when it came to picking up the glasses. It’s been over a month. Apparently the color came in the wrong color and they sent them back after telling my fiancé that they were ready for pick up. Unless you wanna wait forever and a half I wouldn’t recommend. He needs his new glasses. Tape all over the sides. And they failed to provide a reasonable date of arrival.

Frames Didn’t fit. Was not measured for them in the first place and went back for the third time and all they would say is you pick the frames? Also I see better out of my old glasses so I just use them. I asked to be called back by the doctor, but this was months ago and she hasn’t called yet.

If I could rate this clinic with no stars I would. I went to see Dr. Daiber April 22nd after being recommended her from someone at her office. It is now June 1st and I don't have my contacts. I was told it would take TWO weeks for them to come in. I called up there after two weeks from the time of my appointment and the office admin said that they order them after the visit and that she ordered them May 1st...my visit was April 22nd. I waited another week then called back, then the story was they were on back order. So today I just asked for a refund. I had to call the Russellville office because the Dardanelle office didn't answer. Not once has anybody apologize or tried to fix it just passed the buck and made excuses. And I would have been fine if someone was honest and communicated whatever the real issue was. All I wanted was my contacts!!!! I am a patient and sweet person and this eye care clinic has really taken advantage of that fact.

She said I had a retina issue and made an appointment for extensive and expensive appointment. The prescription glasses did not fix my vision. I moved back to Houston and my optometric re-examined me and said the Rx was wrong and that she could find no retina issue. BUT my issue was a cataract. Surgery to remove cataract, new lenses at a fraction of the cost, and my vision is perfect.