Since this place changed hands, it hasn’t been as good as it once was, not for me anyway. Under Tad, the work was always well done. After he retired last year, and Amber took over there has been one mishap after another. Two stand out. I had to get some glasses remade in November of 2024, and that turned into a 2 month long fiasco, requiring numerous redo’s and tweakings involving their lab and the frame company’s representative. The most recent snafu occurred within the last month. Amber was merely asked to make two pairs of lenses this time for me (one sunglasses, one regular). I provided the frames. After more than two weeks, she tells me we have to redo because the lab reversed them. What the heck is going on at their lab in San Antonio anyway?! My bad though for returning after the November debacle. I told Amber this time not to bother remaking, that I was going to a competitor, which I ended up doing. This place has a nice selection of high end frames and a good vibe, and I enjoyed working with Amber when things were going well, but after this latest screw-up, I’m done. This place also does not provide a description of what you are purchasing which I don’t like. I like to know what I’m buying and what I’m being charged for. Recently as a result, I had to call Amber to ask about something that should have been in my own personal records. Because they sell quality products, I may return at some point to purchase a pair of frames from DM, but I will have the glasses made elsewhere. PS to above review. I had a competitor remake a pair (that I also asked Amber to handle for me, see above) and in so doing got re-measured on lenses I wanted made into regular glasses, from sunglasses. When I asked Amber to do this, she said she didn’t need me to leave the frames - and she did NOT measure me for proper channeling in the new frames - even tho I asked her about that. She said she didn’t need to do that as it was already done with the sun glasses - even tho sunglasses are made differently than regular lenses. I seriously wonder how skilled Amber is. Good grief.
