I'm not going back. I wish Dr Allsep hadn't left because she was very nice to her patient's and didn't treat them like they weren't valued. I thought my experience there recently with Dr Pagan was just a one off until my co-worker said the same provider was rude to her spouse and kid. Rude is an understatement and definitely unprofessional. I wear magnetic false eye lashes, have for years. The provider made unnecessary comments about them, rude. She also started literally waving her arms at me to shut me down when I told her I could get my contacts online, the powers were still being made. I told her that I KNEW already that they may be unavailable at some point. Then she says my astigmatism is worse in my right eye BUT she said we don't have a contact lense for that and gave me lenses that I literally could not read my phone with. Also, I do monovision with my dominant weaker left eye reading close up. She decreased the power on that eye which explains why I could no longer read my cell phone. I told her these contacts are not going to work since I can't see so I will wear my old lenses and she told me to do what you want. How about caring first of all? Secondly, give me contacts that help me actually be able to read? Then I was told that I could go online into the portal to get my prescription and it was for glasses only no prescription for the contact lenses on the portal, so I called the office and left a message and no one is returning my call and it's been over 2 weeks. Why does anybody want to go through all this and not even get lenses that they can see out of? Ridiculous. So I paid to be devalued, for rudeness, and to not get a contact Rx for lenses that I can see out of. I have lost confidence in the accuracy of my exam or contact fitting and no Rx either which is why I went. No one cares enough to call a patient back either. A total waste of my time and money.
